2020 Raptor New Short Block - Oil in Cylinders

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Update for everyone: The truck has been in the shop for about 3 weeks, just sitting there. They got the short block within a few days of ordering but seals and other parts are on backorder. They say they have no idea when they will get the parts and until they get them, they can't break the motor down to see if there is other damage that would require additional parts. They say chances are very high they'll have to change the turbos, possibly get a long block, among other things but until they can tear down, they wont know........and ill continue to drive the loaner truck, which is brand new but its not a RAPTOR!
 

smurfslayer

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They say they have no idea when they will get the parts and until they get them, they can't break the motor down to see if there is other damage that would require additional parts. They say chances are very high they'll have to change the turbos, possibly get a long block, among other things but until they can tear down, they wont know

let me see if I understand this. You have a compromised short block, with a high likelihood of additional part failures. They want to wait until all the bits and bobs are there before opening the motor up to see if there are more broken parts... So when they open up the motor, after getting the bits and bobs for the short block, and find new failures, you’re back in a wait state AGAIN.

Do I have this correct?
 

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I check my oil WEEKLY.
I do this as well , weekly , I fill to 6 and half quarts , made my own line on dipstick . It never moves , by the time for an oil change its about a 1/8 below that line. i also check catch can weekly . I get a about 5 good drips a week.
 

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let me see if I understand this. You have a compromised short block, with a high likelihood of additional part failures. They want to wait until all the bits and bobs are there before opening the motor up to see if there are more broken parts... So when they open up the motor, after getting the bits and bobs for the short block, and find new failures, you’re back in a wait state AGAIN.

Do I have this correct?
It’s not making any sense. Warranty requires tear down to determine root cause and to perform cost cap. That should be completed before even a single part is ordered.

Cost cap is the list of parts and associated labor required to repair the engine. So, for example, a short block and cylinder head will typically be less cost than a long block. But when the labor and additional parts required to perform the repair are factored in, the long block can end up being cheaper overall.
 
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It’s not making any sense. Warranty requires tear down to determine root cause and to perform cost cap. That should be completed before even a single part is ordered.

Cost cap is the list of parts and associated labor required to repair the engine. So, for example, a short block and cylinder head will typically be less cost than a long block. But when the labor and additional parts required to perform the repair are factored in, the long block can end up being cheaper overall.
None of it makes sense but yes, you’re all correct. The bore scoped the cylinders but that’s it. They will not to anything until the new parts come in. I was actually notified today that I’ve had the loaner truck for 30 days, so I have to go up there and sign a new rental contract and get a new, new truck to drive around for another month. The service guys said it would be at a minimum 3 more weeks because parts department can’t get the parts and they don’t have a time to get them.

I’m honestly thinking about consulting an attorney about lemon law. I’ve had this issue for months and even though the 1 year is up as of a few days ago, I have many documented times I’ve brought it to the dealer for this issue before the first 12 months.

In any event, it’s looking like I won’t have my 6 figure truck for another month, at the very minimum.
 
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It’s not making any sense. Warranty requires tear down to determine root cause and to perform cost cap. That should be completed before even a single part is ordered.

Cost cap is the list of parts and associated labor required to repair the engine. So, for example, a short block and cylinder head will typically be less cost than a long block. But when the labor and additional parts required to perform the repair are factored in, the long block can end up being cheaper overall.
Warranty does not require tear down in this case. Ford told the dealer exactly what to do, they did it and now we’re here. He told me it’s a $9-12k job, assuming the only issue ends up being the short block and nothing else. They wouldn’t keep me in a loaner if ford wasn’t paying them.
 

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you’re butting up against cost / priority issues in the service department. They know you’re repair is going to be labor intensive and they don’t want to start it and tie up a bay with your disassembled truck for weeks on end, so they’re making you wait weeks on end so that they don’t have to endure the wait. It’s foolish, because if they find they need new turbos, cats, head parts whatever, they’re going to wait additionally for those as well so it’s silly.

It also seems hugely inefficient and more costly. it’s bound to keep you in a loaner for longer.
it’s good you have a loaner if this is your daily, but loaners tend to exempt you from lemon law qualification in some states, so that’s off the table unless you’ve racked up 30+ days on other powertrain repairs already. It should be the absolute last resort in any case because of the difficulty, time and money involved.

Keep in regular contact with your service manager and keep politely prodding the work to get done.
 

FordTechOne

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I’m honestly thinking about consulting an attorney about lemon law. I’ve had this issue for months and even though the 1 year is up as of a few days ago, I have many documented times I’ve brought it to the dealer for this issue before the first 12 months.
You bought the truck used and ran it out of oil. Why do you think the manufacturer has any obligation beyond the terms of the powertrain warranty? You want them to take back a truck you didn’t even buy from them?

Not only that, but they’re covering a repair that many other manufacturers wouldn’t, while providing you a loaner the entire time. What more are you entitled to?
In any event, it’s looking like I won’t have my 6 figure truck for another month, at the very minimum.
You paid 6 figures for a 2020 with 30k miles on it?
 
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You bought the truck used and ran it out of oil. Why do you think the manufacturer has any obligation beyond the terms of the powertrain warranty? You want them to take back a truck you didn’t even buy from them?

Not only that, but they’re covering a repair that many other manufacturers wouldn’t, while providing you a loaner the entire time. What more are you entitled to?

You paid 6 figures for a 2020 with 30k miles on it?
Wtf are you talking about? I didn’t run it out of oil. I ran it less than 2k miles and that’s 1k less than the dealer told me to drive it, on paper! They told me on paper to “run it like a race car” so they could see if the dye would come out of the exhaust. Furthermore, it wasn’t out of oil. There was plenty oil in it. The engine would have shut itself off if it didn’t have any oil.

I’m entitled to everything because I’ve done exactly what Ford told me to do, on paper. Every dealership in the US would have warrantied this work, so not sure what you’re talking about. You clearly don’t know what you’re talking about. I have 3 warranties. The truck warranty, the certified warranty and the extended warranty. Every one of them cover this issue — again, I have that on paper.

I paid over $80k for the demo truck. Almost 100k. Point is, it’s an expensive dang truck that’s sitting at the dealer on a lot because of their incompetence.
 

FordTechOne

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Wtf are you talking about? I didn’t run it out of oil. I ran it less than 2k miles and that’s 1k less than the dealer told me to drive it, on paper! They told me on paper to “run it like a race car” so they could see if the dye would come out of the exhaust. Furthermore, it wasn’t out of oil. There was plenty oil in it. The engine would have shut itself off if it didn’t have any oil.
Your original post. You stated that it started smoking out of the exhaust. The dealer found the oil to be 2.5 quarts low, which occurred over the course of 2800 miles. The smoke and cylinder damage are not a coincidence, they’re the result of a lack of lubrication.
I’m entitled to everything because I’ve done exactly what Ford told me to do, on paper.
Ford or the dealer? You implied that the dealer wanted to cause engine damage so they could do the warranty work. That’s warranty fraud. No reputable repair facility would tell a customer to hammer on a vehicle during an oil consumption test. It’s supposed to be driven normally and have the customer check the oil every 500 miles and all as necessary. Engine oil dye is for external leaks; will not detect internal engine issues such as piston ring damage or failed turbo seals.
Every dealership in the US would have warrantied this work, so not sure what you’re talking about. You clearly don’t know what you’re talking about. I have 3 warranties. The truck warranty, the certified warranty and the extended warranty. Every one of them cover this issue — again, I have that on paper.
The warranties are equivalent, not tiered. All manufacturers require that the consumer perform basic checks and services. One of those is periodically checking oil level.
I paid over $80k for the demo truck. Almost 100k. Point is, it’s an expensive dang truck that’s sitting at the dealer on a lot because of their incompetence.
You said earlier that the GM at this dealer has been understanding, have you escalated the current issue to him? They sold you the truck, they have equity here in getting it fixed.
 
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