WARNING To Anyone Thinking About Getting A Whipple CAI

Whipple Charged said:

Not sure how offering a free calibration is a "shit show".

Click to expand...

DRTPOSR said:

There was nothing on "ADD's" website & there were no instructions included with the intake. I agree that nobody is pointing fingers. ADD simply said that they were not informed that a custom tune was required. They then tried to work with Mike to see if I could return the product and that Mike did not respond.

By the way, not all returns have to go through the company you purchased them from. I have purchased things many times from Amazon that have to be returned to a 3rd party. The complicating issue here is that the CAI was sent to me by Whipple, not ADD.... I agree that most of the time that you would be correct - but not always.

Also, when I purchase a product on Amazon, I don't go to the manufacturer's website to check the specifications of the product being purchased. 99% of the time I rely on the specifications listed on Amazon.

Click to expand...

cmacclel said:

Didn't see that it was free I saw

"You can have it tuned local or you can send the PCM in to us and we can do the cal for $720 plus freight"

Click to expand...

Whipple Charged said:

Our policy is stated on our website and is pretty much the standard industry wide. Returns go through the DEALER. Doesn't matter where it shipped from, returns have to be processed through the DEALER. It doesn't have to ship to the dealer, but the refund and authorization has too.
https://whipplesuperchargers.com/index.php?dispatch=pages.view&page_id=36

---------- Post added at 04:32 PM ---------- Previous post was at 04:30 PM ----------



Read post #27 and then you will have the info everyone else has.

Click to expand...

cmacclel said:

Yes Smartass I read the whole thread no where did you say FREE. I think your company needs another forum rep as you're not cutting it.

Click to expand...

Whipple Charged said:

It certainly was inferred and the dealer was informed as well. Therefore the customer and dealer know. Not being a smart ass, just stating the obvious as the one's actually involved had the info.

Click to expand...

cmacclel said:

Well then I'm glad Whipple stepped up with offering the customer a free tune. It doesn't make much sense to me with most of the members here not agreeing with "Whipple's" initial actions that you would keep the "Free Tune" information hidden Now you guys need to update the product page. It really stinks these trucks are so finicky.

Click to expand...

DRTPOSR said:

Just want to let everyone know that Whipple has agreed to let me return the CAI and issue a refund. I thank them for stepping up and making this right.

But I do agree with everyone that they need to do a better job of informing the customers that a custom tune is required, and I highly recommend some instructions with that boldly stated at that top.

I also think that this was a very well manufactured product, and it looked great on my truck. Unfortunately, I don't want to go down the "tuning" road....

Thanks Whipple....

Click to expand...

cmacclel said:

Yes Smartass I read the whole thread no where did you say FREE. I think your company needs another forum rep as you're not cutting it.

Click to expand...

MTF said:

@DRTPOSA, I can't believe your turning down the free Tune offer. I'd sleep on that thought.

---------- Post added at 08:02 PM ---------- Previous post was at 07:55 PM ----------





LOL, a keyboard pounder, I'm impressed

Click to expand...