TSB 11-11-5
11/10/11
WATER LEAK FROM HEATER CORE AND
EVAPORATOR CORE HOUSING/DRAIN TUBE
FORD:
2011 Expedition, F-150
LINCOLN:
2011 Navigator
ISSUE
Some 2011 Expedition, F-150 and Navigator vehicles may have interference between the drain tube and the dash insulation installed between the case and the dash panel preventing the drain tube from protruding through the dash panel. As a result, there may be an interior water leak at the right or left front floor area.
ACTION
Follow the Service Procedure to correct the condition.
SERVICE PROCEDURE
1. Remove the right front wheel/tire assembly, refer to Workshop Manual (WSM), Section 204-04.
2. Remove the right front fender splash shield refer to WSM, Section 501-02.
3. Check the drain tube for any obstruction due to debris and clean as necessary.
4. From the engine compartment check the drain tube for interference with the dash insulation installed between the case and the dash panel preventing the drain tube from protruding through the dash panel.
a. If any insulation is present, trim excess dash insulation that may be preventing the drain tube from passing through dash panel. Proceed to Step 5.
b. If no insulation is present, do not continue with this article, refer to WSM, Section 501-00.
5. Seal around the dash panel drain tube opening with Motorcraft® Clear Silicone Rubber or equivalent. (Figure 1)
6. Install the right front fender splash shield, refer WSM, Section 501-02.
7. Install the right front wheel/tire assembly, refer to WSM, Section 204-04.
Parts Block
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT : Warranty/ESP coverage limits/policies are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
OPERATION DESCRIPTION TIME
111105A 2011 Expedition, 0.5 Hr.
Navigator, And F-150:
Follow Service Procedure
To Inspect, Clean, And
Seal The Drain Tube (Do
Not Use With Any Other
Labor Operations)
DEALER CODING
CONDITION
BASIC PART NO. CODE
19B555 07
11/10/11
WATER LEAK FROM HEATER CORE AND
EVAPORATOR CORE HOUSING/DRAIN TUBE
FORD:
2011 Expedition, F-150
LINCOLN:
2011 Navigator
ISSUE
Some 2011 Expedition, F-150 and Navigator vehicles may have interference between the drain tube and the dash insulation installed between the case and the dash panel preventing the drain tube from protruding through the dash panel. As a result, there may be an interior water leak at the right or left front floor area.
ACTION
Follow the Service Procedure to correct the condition.
SERVICE PROCEDURE
1. Remove the right front wheel/tire assembly, refer to Workshop Manual (WSM), Section 204-04.
2. Remove the right front fender splash shield refer to WSM, Section 501-02.
3. Check the drain tube for any obstruction due to debris and clean as necessary.
4. From the engine compartment check the drain tube for interference with the dash insulation installed between the case and the dash panel preventing the drain tube from protruding through the dash panel.
a. If any insulation is present, trim excess dash insulation that may be preventing the drain tube from passing through dash panel. Proceed to Step 5.
b. If no insulation is present, do not continue with this article, refer to WSM, Section 501-00.
5. Seal around the dash panel drain tube opening with Motorcraft® Clear Silicone Rubber or equivalent. (Figure 1)
6. Install the right front fender splash shield, refer WSM, Section 501-02.
7. Install the right front wheel/tire assembly, refer to WSM, Section 204-04.
Parts Block
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT : Warranty/ESP coverage limits/policies are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
OPERATION DESCRIPTION TIME
111105A 2011 Expedition, 0.5 Hr.
Navigator, And F-150:
Follow Service Procedure
To Inspect, Clean, And
Seal The Drain Tube (Do
Not Use With Any Other
Labor Operations)
DEALER CODING
CONDITION
BASIC PART NO. CODE
19B555 07
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