Yeah, in normal mode, the truck is very hesitant to downshift. Though I thought the revised calibration (TCM?) fixed that. It did for my 2017. Not saying it’s perfect, but in my case the truck wouldn’t downshift over 40mph unless you floored it, literally. The truck would try to boost its way out of it. It took 2 visits to the stealership but they did the recalibration and it was a night and day difference.
In sport mode the truck doesn’t jump to the highest possible gear and won’t upshift until about 1900-2000 rpms so when you throttle in, response is much better because you’re closer to the power band and the hair dryers are already minimally spooled, as opposed to the 1200-1500 rpms the Rap likes to cruise at
It sounds like you’re describing a difference in throttle based on the adjustable pedal position. I’ve not noticed that.