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GEN 1 (2010-2014) Ford SVT Raptor Forums
Ford SVT Raptor General Discussions [GEN 1]
The Story of MobileBeats / Rookie
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<blockquote data-quote="Labraptor" data-source="post: 708081" data-attributes="member: 2259"><p>I agree with the advice above wholeheartedly. Especially with the climbing the ladder comments. You will need to dedicate some time to be on the phone but I suggest calling your insurance first. Explain to whomever answers that you would like a supervisor. At this point you will start telling your story for god knows how many times. Be polite but firm and most importantly do not leave any messages. Stay on the phone! If you end in a recording leave a message then call right back. Your goal is to get to someone with authority to provide you answers while you are on the phone. Best weapon you have is your attitude. Stay calm and polite as possible. Ask each person you talk to for help getting to someone who can help. Quite often this approach will get you past the "gatekeepers" who block calls from moving up the ladder. Losing your temper with any of them ensures you won't get through or get answers. This doesn't mean be passive. Must be firm and let your concerns show through. Tell the story as you just did to us. Include the concern for your family!</p><p></p><p>For the dealer I suggest calling and asking for the general manager or the owner. My Ford dealer is family owned and anyone can get through to the owner. Not sure about this dealer. Anyway the path to a decision maker should be shorter than with insurance company. When you get to one repeat the story and ask for a meeting the next day. Don't accept open ended statements like "we will get back to you by the end of this week". Set a concrete meeting time with the gm or owner and the service manager. Picking a time ensures you have the opportunity to have them all together. Otherwise one or the other could be legitimately (or fake) busy and you can't accomplish anything. </p><p></p><p>I would agree an attorney is an option. Would caution you to attempt the above first without the attorney. Otherwise the response may be that they refuse to talk except through their attorney. As a business owner myself I can tell you that it only makes sense for them if an attorney contacts them for them to let their counsel handle it. Otherwise they could be opening themselves up for trouble. Business owner is less likely to be put off by an attorney. Employee gm for example will be concerned that if they say something wrong to your attorney it could blow up in their face and endanger their own job. Most rational people become concerned by this and clam up.</p><p></p><p>Would also send a pm to Crystal here on FRF. She can have a Regional Customer Service representative from Ford call you directly. Those people can get results. Your dealer will talk to them even if they do not want to talk to you.</p><p></p><p>Good luck. Sorry for the really long post. I just have a lot of experience dealing with this type of problem. Use your natural easygoing temperament and honesty to get through to the decision makers.</p></blockquote><p></p>
[QUOTE="Labraptor, post: 708081, member: 2259"] I agree with the advice above wholeheartedly. Especially with the climbing the ladder comments. You will need to dedicate some time to be on the phone but I suggest calling your insurance first. Explain to whomever answers that you would like a supervisor. At this point you will start telling your story for god knows how many times. Be polite but firm and most importantly do not leave any messages. Stay on the phone! If you end in a recording leave a message then call right back. Your goal is to get to someone with authority to provide you answers while you are on the phone. Best weapon you have is your attitude. Stay calm and polite as possible. Ask each person you talk to for help getting to someone who can help. Quite often this approach will get you past the "gatekeepers" who block calls from moving up the ladder. Losing your temper with any of them ensures you won't get through or get answers. This doesn't mean be passive. Must be firm and let your concerns show through. Tell the story as you just did to us. Include the concern for your family! For the dealer I suggest calling and asking for the general manager or the owner. My Ford dealer is family owned and anyone can get through to the owner. Not sure about this dealer. Anyway the path to a decision maker should be shorter than with insurance company. When you get to one repeat the story and ask for a meeting the next day. Don't accept open ended statements like "we will get back to you by the end of this week". Set a concrete meeting time with the gm or owner and the service manager. Picking a time ensures you have the opportunity to have them all together. Otherwise one or the other could be legitimately (or fake) busy and you can't accomplish anything. I would agree an attorney is an option. Would caution you to attempt the above first without the attorney. Otherwise the response may be that they refuse to talk except through their attorney. As a business owner myself I can tell you that it only makes sense for them if an attorney contacts them for them to let their counsel handle it. Otherwise they could be opening themselves up for trouble. Business owner is less likely to be put off by an attorney. Employee gm for example will be concerned that if they say something wrong to your attorney it could blow up in their face and endanger their own job. Most rational people become concerned by this and clam up. Would also send a pm to Crystal here on FRF. She can have a Regional Customer Service representative from Ford call you directly. Those people can get results. Your dealer will talk to them even if they do not want to talk to you. Good luck. Sorry for the really long post. I just have a lot of experience dealing with this type of problem. Use your natural easygoing temperament and honesty to get through to the decision makers. [/QUOTE]
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Ford SVT Raptor General Discussions [GEN 1]
The Story of MobileBeats / Rookie
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