Sync 3 Update Via USB Issues

[cdurbin]

Has anyone actually been able to update their Sync3 via USB?

I am currently on build 17276 (end of May update). The version I'm on has a lot of issues with using apps, and being slow, etc.
I am tried updating via Wi-Fi and that starts to download but magically stops.

If I try to install via USB, absolutely nothing happens. I am definitely not computer illiterate, and just to make sure I did it correctly, I had the wife watch every step per Ford's little guide. Nothing.

Any luck for you guys?

-Corey

 

[traxem]

I did a reset of the system before the update and it worked. It sucks, but at least it took the update.

 

[taco-13]

Has anyone actually been able to update their Sync3 via USB?

I am currently on build 17276 (end of May update). The version I'm on has a lot of issues with using apps, and being slow, etc.
I am tried updating via Wi-Fi and that starts to download but magically stops.

If I try to install via USB, absolutely nothing happens. I am definitely not computer illiterate, and just to make sure I did it correctly, I had the wife watch every step per Ford's little guide. Nothing.

Any luck for you guys?

-Corey

I did it awhile ago but I remember it taking several minutes before anything showed up on the screen. I used usb with an external hard drive. It had 1000s of other files on it and the upgrade worked fine anyway. Try again and wait it out longer.

 

[ekms377]

My sync USBs do nothing. Won’t even charge. Any ideas? All other ones are working.

 

[Fender]

I had this problem with both front sync usbs but it was temporary, cycled ignition a few times and they came back

 

[TxRap]

I had the same issue whee nothing happens after I plugged in the USB. I learned that I have to be very patient. After about 5 minutes, the Raptor finally indicated update in progress. It takes another 20 minutes to complete the update. The key is patience!

 

[smurfslayer]

Your USB stick or SD card in a card reader may have an LED “activity” indicator. If you see it flashing after plugging into the usb port, something’s probably going on.

 

[OriginalToken]

I had the same issue whee nothing happens after I plugged in the USB. I learned that I have to be very patient. After about 5 minutes, the Raptor finally indicated update in progress. It takes another 20 minutes to complete the update. The key is patience!

^^^^this

I was absolutely sure it was not working, doing nothing at all. But the third time I did it I walked away to do something, forgot about it, and when I came back 40 minutes later it was done. I simply was not waiting long enough on the previous attempts.

T!

 

[KomodoDragin]

The issue I am having is when I insert the USB stick with the update files, I get the following error message: "Installation Failed. MEM_ERR01. Please download files and try again". I have formatted the memory stick to exFAT per the instructions on owner.ford.com. The only thing I can think could be wrong is that I am using a 4GB USB stick instead of the specified 32GB. So this morning I went and bought a 32GB. It is currently being formatted; once it is done I will try it again.

I have also tried the update over WiFi and when I tell it to scan for updates, it just says "Searching for Updates" indefinitely. I must have let it try for a half hour last night. I even parked it really close to my house to get a strong WiFi signal.

 

[500mag]

I did a reset of the system before the update and it worked. It sucks, but at least it took the update.

Same here. I had a hard reboot by disconnecting the pos battery terminal for 1 hr then it took the USB update fine. Mine was freezing up on nav and radio.

 

[greatone99]

Finally got the usb to work , did not notice much difference , did I read correct , the Waze app and amazon Alexa shows up on the homescreen ??