Positive SVC Customer Service

  • Thread starter Deleted member 12951
  • Start date

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D

Deleted member 12951

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Just wanted to say that I ordered a Baja front bumper from SVC and I am very impressed with their customer service, enough so to post this because it really is above and beyond.

I purchased it from SVC but had it go through another vendor since that vendor was supplying the LED light, cheaper one than Rigid. Jeff contacted the vendor for dimensions and welded in the tabs. Throughout the process we spoke on the phone a couple times and quite a few text messages with picture updates. And they weren't just during business hours, even in the evening. And he always seemed to respond so quickly.

When the bumper arrived, the LED light was too long (no fault of SVC) and would not fit. Jeff immediately wanted to make it right and sold me a used Rigid for an unbelievable price and shipped it out to me.

Jeff knows customer service and all I can say is, WOW, very impressed!!
 
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