Still no console cover...

Discussion in 'Raptor Custom Embroidery' started by Wise County Raptor, Jun 10, 2016.

  1. Raptor Embroidery

    Raptor Embroidery aka <b><font color='darkorange'>Raptor_Al_41</font

    Posts:
    3,961
    Likes Received:
    1,421
    Joined:
    Jan 23, 2012
    Location:
    Scottsboro, Alabama
    I sent him a PM. I got in contact with the customer that has the exchange lid and he said he didn't understand that he needed to send the lid back and apologized. I have had the leather to re-do his lid for quite some time. I also offered to do all of his headrests for free and ship them back for free.

    Sent from my VS985 4G using Tapatalk
     
  2. FordFanStan

    FordFanStan Full Access Member

    Age:
    37
    Posts:
    420
    Likes Received:
    228
    Joined:
    Oct 18, 2010
    The mishap sounds like it was neglect on your part for not getting a lid soon enough to wrap whether it be getting it from the other customer or purchasing a new one, you slacked. Now you are trying to make it right by offering free services, but in my opinion that still doesn't makeup for bad business practice.

    Hopefully everything gets resolved in the end for everyone and lessons are learned on both sides.
     
  3. RDFTS

    RDFTS aka Rick Supporting Member

    Posts:
    12,522
    Likes Received:
    8,679
    Joined:
    Nov 10, 2013
    Location:
    Southwest Missouri
    I don't think I would even want my headrest done for free if that meant I would have to go without any headrests for 8 months. Is that not a safety concern?
     

Share This Page