Kirk Heppler
Member
I recently purchased an SCT X4 tuning module for my 17’ Raptor, and went looking for tuners. After calling around to a few, I spoke with Shawn Ellis at SSI. If anyone’s dealt with SSI, you’ve spoken to this *******. You don’t get a landline, you get his personal cellphone number. He’s too low level.
when he answered the phone, he sounded like a used car salesman. The guy couldn’t praise himself enough during the conversation (which I should have taken as a bad sign). Unfortunately, I did not. I paid this guy for two tunes and was told he’d have them the next day. I reached out to him a couple days later, and he acted like he’d never heard of me before. Another red flag I chose to ignore.
when I finally received the tunes, I was semi impressed. They were definitely more aggressive than the stock tune. However, some seriously concerning up-shifting (or lack of) between 1st and 2nd started to occur. I’d start to redline between those two gears and the truck wouldn’t shift without letting off the gas. And that was just by rolling on the gas in the first place.
I immediately swapped the tune back to stock, and contacted Shawn. He asked me to shoot him an email and he’d correct what was happening.
I attempted several times to contact him via email and phone to no avail. This evening, I called his phone at 6pm and he finally answered. The only time he’s answered is after 5pm PST, and he’s always drinking. I know because he tells me that’s what he’s doing. “I’m out having drinks, what’s up?”
I explained to him that I’ve tried leaving emails and voicemails, but haven’t had any response. I’ve called during normal business hours and this is the only time he’s picked up. That’s when things turned south real quick. This belligerent ******* pops off on me like a true alcoholic. Spouting insults and name calling one would only expect from someone in a similar drunken stupor. This happened back and forth through phone calls of him constantly hanging up on me, and text messages. I finally told him to keep the money I paid and didn’t want any part of his business.
long as* story short, f*ck this guy and his business. I wouldn’t recommend him to my worst enemy. Oh, wait. Maybe that I would, but not to a stranger. Hope this helps you out if you’re looking for a decent tuner and not some low-life alcoholic posing as one.
when he answered the phone, he sounded like a used car salesman. The guy couldn’t praise himself enough during the conversation (which I should have taken as a bad sign). Unfortunately, I did not. I paid this guy for two tunes and was told he’d have them the next day. I reached out to him a couple days later, and he acted like he’d never heard of me before. Another red flag I chose to ignore.
when I finally received the tunes, I was semi impressed. They were definitely more aggressive than the stock tune. However, some seriously concerning up-shifting (or lack of) between 1st and 2nd started to occur. I’d start to redline between those two gears and the truck wouldn’t shift without letting off the gas. And that was just by rolling on the gas in the first place.
I immediately swapped the tune back to stock, and contacted Shawn. He asked me to shoot him an email and he’d correct what was happening.
I attempted several times to contact him via email and phone to no avail. This evening, I called his phone at 6pm and he finally answered. The only time he’s answered is after 5pm PST, and he’s always drinking. I know because he tells me that’s what he’s doing. “I’m out having drinks, what’s up?”
I explained to him that I’ve tried leaving emails and voicemails, but haven’t had any response. I’ve called during normal business hours and this is the only time he’s picked up. That’s when things turned south real quick. This belligerent ******* pops off on me like a true alcoholic. Spouting insults and name calling one would only expect from someone in a similar drunken stupor. This happened back and forth through phone calls of him constantly hanging up on me, and text messages. I finally told him to keep the money I paid and didn’t want any part of his business.
long as* story short, f*ck this guy and his business. I wouldn’t recommend him to my worst enemy. Oh, wait. Maybe that I would, but not to a stranger. Hope this helps you out if you’re looking for a decent tuner and not some low-life alcoholic posing as one.
