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Soaked pass. side carpeting AGAIN... And my local dealer’s response!

Discussion in 'Ford Raptor Problems and Questions Forum' started by Spencer Schmitt, Nov 27, 2020.

  1. Spencer Schmitt

    Spencer Schmitt Member

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    This is gonna be a long post... My apologies in advance:
    So around 4K miles I realized that I had a noticeably wet pass. side carpet. I immediately went to the condensate drain and found it to be free-flowing, without any clogs. So I then went to the Internet and found that there was a TSB issued regarding the elbow fix...
    I called my local dealer and took it in for its first service together with the request that they install the aforementioned elbow as described in the TSB...
    They had the truck for 2 1/2 days and promised me that the carpet was dried out and that there was no mildew issues.
    Fast forward a little over a month and a half and almost 4000 miles later (yes, I use this truck as a work vehicle and rack up the miles as a home inspector in central FL).
    At this point the passenger side carpet was completely saturated like a sponge so I took it back the very next day to the same dealership. After over a week with no updates I called and they told me that the elbow had been installed incorrectly (how the F?!) and that there is now mildew issues in the carpet and padding and that they would gladly install an entirely new carpet in the entire truck since it’s all one piece. This is the last thing I wanted to hear!
    I’ve had a loaner vehicle since the day I dropped it off and now, almost 3 weeks later they tell me that it will be around Christmas when a new carpet is available and probably the first of the year when I get the truck back! That’s almost 2 full months for something that NEVER should’ve been an issue to begin with!
    HOW is this even right?!? Add to the salt in my wound, the ONLY vehicle they’ve been able to loan me is an Escape! Yeah, an Escape.... in those 3 weeks I’ve put in a miserably mind numbing 2k miles on this POS and miss my Raptor more than I thought possible!

    Sooooo, anyone else gone through this issue and to this extent?! And what’s the likelihood that it’s going to be a recurring issue?!?
    I love my Leadfoot Beast, but c’mon Ford! SERIOUSLY?!?!
     
    CoronaRaptor likes this.
  2. PorterW1111

    PorterW1111 Full Access Member

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    Are you sure your passenger isn’t just pissing themself anytime you are driving? Bahah
     
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  3. Spencer Schmitt

    Spencer Schmitt Member

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    Wish it were that simple lol! But thx bro, need that tonight hahaha
    Even better, got almost $2k in performance parts and a tuner sitting in the garage begging to be installed and here I am in a effin ESCAPE!
     
    Joshua Krueger likes this.
  4. PorterW1111

    PorterW1111 Full Access Member

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    Just make sure fords “fix” isn’t to just drill a drain hole in the floor board...
     
  5. Spencer Schmitt

    Spencer Schmitt Member

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    That’ll be the day I finally have ta “lawyer up!”
    ...... For more than one reason
     
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  6. quikag

    quikag Full Access Member

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    Tell them you need a truck for work and demand they give you one out of their loaner fleet. I always request a truck and get one.

    The carpet delay is BS too.
     
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  7. smurfslayer

    smurfslayer Be vewwy, vewwy quiet. We’re hunting sasquatch77

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    Tell them to button it up, return it to you and call you when the parts come in.
     
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  8. GordoJay

    GordoJay Full Access Member

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    I waited two months for an easy transfer case repair. But my dealer was totally incompetent. They gave me the "two weeks out" runaround every time I asked. I was days from forcing Ford to buy it back when I finally got it back. The dealer saying two months to start is a really bad sign as it could easily drag out from there. If it were me, I'd tell them to pull the damn carpet and give it back until the new carpet comes in. At least then you would have the use of your truck. What loaner you get is totally up to the dealer, Ford Customer Service couldn't get them to produce a truck for me. You should definitely find a different dealer, some of them are beyond awful. I'll be driving to Denver in the future to avoid our local dealer, Phil Long.
     
  9. DanT

    DanT FRF Supporting Member Supporting Member

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    Seems to be a nationwide issue. Is it really related to COVID or are the dealers just understaffed? I had to make 2 trips and leave my truck for 3 days to replace front camera - this after a 3 month back order!
     
  10. buyfire

    buyfire Full Access Member

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    I don't know. The dealer isn't fighting you on fixing it, right this time, I hope. They gave you a loaner, which is better than some dealers out there would do. If you're logging 2K miles a month, I'm sure you're saving on gas as well as depreciation.

    The situation isn't perfect, sure. But it could be a lot worse. Look at the bright side. Life is a lot easier that way.
     
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