Sorry for the Novel but I’m going to ask a question. Last October I took the truck out on a trip. As I was leaving, the lower portion of the rear passenger side belt malfunctioned (wouldn’t loosen after retracting fully). Midway through the trip, the upper portion of the rear driver side belt did the same (also wouldn’t loosen after retraction).
I had already had an appointment for cam phaser rattle and took it in near the end of October. Dealer told me all three parts (phasers and both belts) needed replacement. Go figure. They told me all three problem parts were on back order. Figured I could be patient, couldn’t take more than a couple weeks, right?
I hadn’t heard from them by early December ( which was about 5 or six weeks into it) so I called. Told me they had the phasers, the drivers belt was coming soon, but the passenger side belt didn’t even have an eta.
Fast forward to today, still no info. I figured Id contact the dealership again in the next week or two but I’m worried they still won’t have the rear passenger belt. By then it would be about three months since I first took it in. I’m trying to calibrate what my response should be if that’s the case. What would you guys do? Is a wait like this normal? Do I try a different dealership? Is there someone else I should contact? The dealership has taken good care of me so far, Its not on them (although the silence is annoying).
Just curious what everyone else would do in your situation. Sorry for the novel. Thanks for your consideration.
I had already had an appointment for cam phaser rattle and took it in near the end of October. Dealer told me all three parts (phasers and both belts) needed replacement. Go figure. They told me all three problem parts were on back order. Figured I could be patient, couldn’t take more than a couple weeks, right?
I hadn’t heard from them by early December ( which was about 5 or six weeks into it) so I called. Told me they had the phasers, the drivers belt was coming soon, but the passenger side belt didn’t even have an eta.
Fast forward to today, still no info. I figured Id contact the dealership again in the next week or two but I’m worried they still won’t have the rear passenger belt. By then it would be about three months since I first took it in. I’m trying to calibrate what my response should be if that’s the case. What would you guys do? Is a wait like this normal? Do I try a different dealership? Is there someone else I should contact? The dealership has taken good care of me so far, Its not on them (although the silence is annoying).
Just curious what everyone else would do in your situation. Sorry for the novel. Thanks for your consideration.