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Positive Rogue

Discussion in 'Vendor Feedback' started by RDFTS, Mar 28, 2016.

  1. RDFTS

    RDFTS aka Rick Supporting Member

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    Southwest Missouri
    I've purchased a few things from Rogue over the years. An UCA, Light bracket, Bumper and lights. I was very impressed how Rogue handled the UCA. When they arrived, some of the powdercoating was chipped off. They wrote me a check to compensate and I touched it up. They UCA didn't quite fit right and they redesigned them to work with all three shocks we use and swapped me out at no cost. I purchased replacement hardware and they sent the wrong bolt but shipped me a replacement at no cost. Purchased a bumper with their Rogue light. The light got moisture in it in less than 4 months (no off-road or puddle driving, just normal rain). They sent me a replacement light in advance with a shipping label to send it back at no cost to me. Granted I wish the light never got moisture in the first place but how they handled it was better than any other vendor I have done light warranty work with. They even called me to follow-up to ensure everything was okay and I was happy. Since @Jimbo joined Rogue, it's been even easier to communicate and get issues resolved in a timely manner.

    Seems every vendor makes some type of mistake but how they handle those mishaps makes a world of difference. I am very impressed with Rogue's quality and customer service and for someone who might bitch at stuff from vendors, I feel honored to write a positive review towards @Rogue Racing.
     
    Last edited: Mar 29, 2016

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