There are two dealers in town, both owned by the same company. If I want to drive an hour each way in miserable traffic, I could try a different one. Fingers crossed about not having to do that. I did let the local guys change my backup camera per the recall. I had to drop it off twice because the first time they didn't have the part. And yes, I did ask before dropping it off. I know that there are good dealers out there, but based on what I hear around here, it's maybe one in ten. Maybe.Find a good one and you will always be thankful. Just don't feel that Ford or other Ford dealers are bad because one is horrible.