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Ford Raptor Forum Supporting Vendors
ICON Vehicle Dynamics
Poor customer service, yet again
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<blockquote data-quote="CarmanKyle" data-source="post: 1262182" data-attributes="member: 20300"><p>The biggest issue was being told that I should receive a missing item the next day. Plus, I shouldn't have to double check for other peoples mistakes. If this is incorrect, where else can there be an issue?</p><p></p><p>I worked in the industry before moving to the Northwest, parts can get overlooked, we ate Next Day shipping all the time. I would never tell a customer I'll get a part out next day then turn around and send it ground. </p><p></p><p>Im bent out of shape because this is the 3rd time I had issues with the same company. When I had bypasses a few years ago I needed the bypass stems, called emailed, PMd, no answer from anyone over there. I work graveyard, I don't have the luxury to make phone calls on normal people hours. </p><p></p><p>The leafs were missing parts, I was told they weren't included. That issue was resolved</p><p></p><p>Now the missing bump frame inserts. And being lied to</p></blockquote><p></p>
[QUOTE="CarmanKyle, post: 1262182, member: 20300"] The biggest issue was being told that I should receive a missing item the next day. Plus, I shouldn't have to double check for other peoples mistakes. If this is incorrect, where else can there be an issue? I worked in the industry before moving to the Northwest, parts can get overlooked, we ate Next Day shipping all the time. I would never tell a customer I'll get a part out next day then turn around and send it ground. Im bent out of shape because this is the 3rd time I had issues with the same company. When I had bypasses a few years ago I needed the bypass stems, called emailed, PMd, no answer from anyone over there. I work graveyard, I don't have the luxury to make phone calls on normal people hours. The leafs were missing parts, I was told they weren't included. That issue was resolved Now the missing bump frame inserts. And being lied to [/QUOTE]
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ICON Vehicle Dynamics
Poor customer service, yet again
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