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Ford Raptor Forum Supporting Vendors
ICON Vehicle Dynamics
Poor customer service, yet again
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<blockquote data-quote="Rick@FreedomMotorsports" data-source="post: 1262057"><p>Going to jump in here since Kyle purchased these through us. First off, every manufacture or distributor or raptor fabricator makes mistakes. They are all human and usually there are multiple hands involved in the making of a product all the way to when the customer receives it and even the shop that might install it. Out of all the companies that we represent, ICON hands down has one of the best customer service that I have to deal with. I say that as distributor for them and even before I worked for Freedom Motorsports, when I was a consumer.</p><p></p><p>Kyle, we both know what happened with the RXT Leafs, the shipper decided to take everything off the pallet and parts went missing. That was out of my control. You went directly to ICON and I told you that I would be more than happy to take care of it for you. I just recently heard from you about the bump stop, again I wish you would of contacted me first and let me take care of it. That is what I am here for.</p><p></p><p>I am a firm believer that anyone can sell parts but what's more important for me now and when I was a consumer is customer service during the sale and if there is any issue how well that company who sold you something takes care of any issue that might come up. A lot of issues is no fault of ours but you know that I will bend over backwards to make sure my customer is taken care of. You can ask anyone that has dealt with me how I address issues. I will do whatever I can within my power to make sure you are taken care of.</p><p></p><p>ICON is a great company, mistakes can happen, go back to the reseller you are dealing with and let them deal with the headache. If the reseller will not help you then as a consumer, take your business elsewhere.</p></blockquote><p></p>
[QUOTE="Rick@FreedomMotorsports, post: 1262057"] Going to jump in here since Kyle purchased these through us. First off, every manufacture or distributor or raptor fabricator makes mistakes. They are all human and usually there are multiple hands involved in the making of a product all the way to when the customer receives it and even the shop that might install it. Out of all the companies that we represent, ICON hands down has one of the best customer service that I have to deal with. I say that as distributor for them and even before I worked for Freedom Motorsports, when I was a consumer. Kyle, we both know what happened with the RXT Leafs, the shipper decided to take everything off the pallet and parts went missing. That was out of my control. You went directly to ICON and I told you that I would be more than happy to take care of it for you. I just recently heard from you about the bump stop, again I wish you would of contacted me first and let me take care of it. That is what I am here for. I am a firm believer that anyone can sell parts but what's more important for me now and when I was a consumer is customer service during the sale and if there is any issue how well that company who sold you something takes care of any issue that might come up. A lot of issues is no fault of ours but you know that I will bend over backwards to make sure my customer is taken care of. You can ask anyone that has dealt with me how I address issues. I will do whatever I can within my power to make sure you are taken care of. ICON is a great company, mistakes can happen, go back to the reseller you are dealing with and let them deal with the headache. If the reseller will not help you then as a consumer, take your business elsewhere. [/QUOTE]
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ICON Vehicle Dynamics
Poor customer service, yet again
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