New truck, blown hose!

Discussion in 'Ford Raptor Problems and Questions Forum' started by RazorSharpe, Sep 17, 2014.

  1. rsike

    rsike Full Access Member

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    I always have a hint off coolant smell coming from the truck. I've looked but can never find a leak, and have not had to add coolant. Think I'm going to add some florescent dye to see if I can find it.
     
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  2. RazorSharpe

    RazorSharpe Full Access Member

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    Post up what you find. My jeep cracked its cylinder head thanks to a fast leak from a dealer-installed water pump, and it dumped coolant into the cylinders. Obviously one look at the oil answered the question, but for a while coolant was vanishing. Not a fan of coolant mysteries.
     
  3. The Macf

    The Macf FRF Addict

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  4. FordService

    FordService FRF Addict

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    Definitely keep us in the loop, RazorSharpe, and don't hesitate to get me involved as well. To make that happen, send me a PM with your full name, best daytime phone number, VIN, current mileage, and the servicing dealership's info. I'll be here if you need my help.

    Crystal
     
  5. RazorSharpe

    RazorSharpe Full Access Member

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    Macf, absolutely and I'd love to. I'll hold until the story is over, but so far I couldn't ask for better treatment.

    Crystal, sure thing and thank you for the follow up. I'll send you a PM one way or the other.
     
  6. FordService

    FordService FRF Addict

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    Good deal, RazorSharpe; I'll keep an eye out for your message.

    Crystal
     
  7. RazorSharpe

    RazorSharpe Full Access Member

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    I got my truck back yesterday afternoon. It was ready last Friday, but I left work too late to make the pick up. The frustration started with the amazingly clueless people answering the service phone. The voicemail I was left said they "topped off" the coolant and I just wanted to know if they actually flushed it. Friday, no answer. Four phone calls on Saturday all met with "we'll call you back," no calls returned. Sunday they're closed so first thing Monday morning I finally get an actual rep. Ye verily, they flushed the coolant and tossed on a standard worm screw hose clamp. They also performed the compression test like I asked and said it passed, but didn't actually give me the results. I don't have a reason to doubt them but I'm going to do the test personally to double check.

    All in all, I can't complain much. I'll follow up to confirm my compression test went fine, but pending that I'd say Antelope Valley Ford's fleet service center did a simple job fast and well. Their sales and reception are dismal, avoid and go straight to an actual service rep. The Ford Helpline (800-392-3673) was painless too.
     

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