Nav screen not responding to touch

[jmccown]

Had my raptor for 1 week and it's already having issues with Sync. It is not responding to touch on the nav screen. Can't turn on heated seats, cannot navigate to climate, entertainment, nav controls or iphone controls. I can toggle through media with the steering wheel controls but that's it. I've tried unhooking the negative battery terminal for 15 minutes and no result. Pretty bummed that my 1 week old raptor is already having issues.

 

[The Car Stereo Company]

sounds like a trip to the dealer. check to see if it has been updated.

 

[pat247]

Do a search for master reset of the sync. When you disconnect the battery it can take as long as 45 minutes or more for the computer to reset and may not do anything for the sync system.

 

[jmccown]

There is an update available it appears, but I cannot get the system to respond to be able to upload the updated software. I made an appt. at dealer for tomorrow.

 

[FordIVTteam]

There is an update available it appears, but I cannot get the system to respond to be able to upload the updated software. I made an appt. at dealer for tomorrow.

I'm sure the dealership will take great care of you, jmccown. If you happen to gain functionality of your screen before your appointment, pat247 had a great suggestion. Try performing a master reset by following these steps: How to Perform a Master Reset | MyFord Touch | Ford.com

Keep us in the loop either way.

Kim

 

[jmccown]

will do FordIVTeam, loving the raptor so far, just need to get these little issues out.

 

[jmccown]

OK, just got back from the dealership, they never could the screen to respond so they decided to just replace the entire head unit. Said it would be a couple of days until the replacement unit would arrive. Hopefully the new unit will be trouble-free.

 

[KaiserM715]

Moved to Problems and Questions forum.

 

[fjcoop]

OK, just got back from the dealership, they never could the screen to respond so they decided to just replace the entire head unit. Said it would be a couple of days until the replacement unit would arrive. Hopefully the new unit will be trouble-free.

Time for NAVTV while they have it apart.

 

[FordIVTteam]

OK, just got back from the dealership, they never could the screen to respond so they decided to just replace the entire head unit. Said it would be a couple of days until the replacement unit would arrive. Hopefully the new unit will be trouble-free.

I'm sure you'll love your Raptor even more when that system is running smoothly again! Let me know how everything goes.

Kim