- Mar 29, 2013
Brad I really appreciate you taking the time to post this message. I have not reached out to support as when I read the warranty terms it said that cosmetics were only covered for a year. I was assuming (perhaps wrongly) that this would come into that category as the lights are still working fine.
I will reach out to support as you ask, send them the pictures and cc you.
Thank you again
Makes total sense. We do this because we honestly get the most asinine claims and had to set a standard to protect us with these invalid claim situations. Unfortunately this is not one of them but as you mentioned how would you know after reading the writing on the wall. I would always submit info to a company after a warranty period is up, maybe address it as "I understand the warranty is up but this seems a little off from what I would expect of this product blah blah blah....." For KC we look at everything and bring reality to the picture best we can as we truly value our customers, as i mentioned if it's our problem we are not afraid to admit it and handle it.
I'll be on the look out!