True, and good points. Still, it’s this kind of behavior that forces Ford to defend themselves to the hilt on every case that goes south, and that impacts the entire consumer spectrum. I’d like you to consider the 18 year old high school graduate who just bought the unlucky Focus, the most car they can afford and when they need to make use of the lemon law because their Focus is in the shop for 60 days on end, and this 18 year old is barely able to scrape by... THIS GUY, is one reason why Ford has very little sympathy at a corporate level once a vehicle with a lot of problems ends up in court. Of course, that’s a very simplistic example. Ford and other manufacturers do a better job at customer service and attempted customer retention with buy back offers outside of court, but the point is still valid. And then there’s the example he is setting for his kid. Exactly. Most correct answer.