I know this has been beat to death, but....I am still aggravated and got word from the horses mouth today. Although I found another thread that mentions something about fixing this about six months ago. I smell smoke, and it might be coming out of my ass! Hmmm, sweet sweet smoke! To all who have had issues with the iPhone and the sync system: I contacted sync through a chat on syncmyride.com based on issues with making a calls and sync switching to privacy mode. The system will not let me talk to whomever I was calling. It connects, but no voice over the speaker either on phone of through sync. It has only been fixed for me, by shutting off my phone and the truck (and opening the door to close out the radio/sync system) and then restarting. Oh yeah hoping for the best, cuz, it doesn't always work. Now that being said, below is the conversation with the rep at Sync. Hopefully, the frustrating link will be diminished soon as he said.