I get that they are busy and some vehicles go in and end up getting unanticipated work which backs them up even further. What’s stupid is that my Gen 2 will sit there at minimum for a week just sitting. If Im at the service department, why can’t you call me and have me bring the truck in when you are ready for it and have a virtual “Queue” of some sort. I’m headed to another dealer now that I know at the least has a rental car service on property.Oh man. Mine is in too for 4 TSB. I got a loaner though. 2 weeks is brutal.
RS7…Good stuff. I’m a big fan. I guess customer care is a good option. The second dealer… I wanted to shake the service “advisor” who was as useless as a sht flavored lollipop. I hand him the list of TSB’s I typed up with explanation. He says “that’s not from Ford”. Im like yeah no sht and hand him the printed TSB’s from Ford. He sees them and then says oh well not till September we aren’t addressing those.Hopefully your dealer is faster than mine. I dropped my truck off on June 10th for my Sunroof/Interior Lights not working. As of today I still do not have it back.
When I dropped it off I asked for a loaner and they said they don't give them out for "simple services". It took me calling every other day, and then finally calling Ford Customer Care before they gave me a rental (this past Saturday) and actually started working on my truck. Absolutely ridiculous. What's even worse is at one point they tried to say I had an aftermarket third brake light which caused my BCM to go bad so its not under warranty. I laughed and said it was factory. I had to pull up a Gen 2 Raptor they were selling on their lot before they would believe me.
Needless to say, I'm not too happy with Ford. I understand the part delays, but my RS7 has never been in the shop for more than 3 weeks. Ever. And everyone says that german cars are a nightmare, lol.
I wish the Ford was Cadillac or Mercedes minded. They will give you a courtesy car for simple stuff like a long wait on an oil change. and you could have their cheapest model you bought used for 10k. With Ford you could drop off a limited f450 that cost 110k and still get treated like the rest of us.2nd dealer said they are only doing the Tailgate recall and any concerns regarding any other TSB’s won’t be addressed until late September
I know what you mean all too well. I’m beside myself. Yes warranty work nets a dealership less profit (lower labor rate and no markup on parts to sell a customer). But I’ve never in my life encountered that little amount of fks left to give as I did today at Grieco Ford of Ft.Lauderdale and then at Pines Ford. Grinding in 2WD and 4A, idle rattle left front wheel well/wastegate, transmission holding 3rd and lunging into 4th every cold start, palm touching the airbag assembly when I honk…not like I’m going in bothering them about some cosmetic issue. “You gotta leave it for two weeks before we even get to it” and “not until September/October”.I wish the Ford was Cadillac or Mercedes minded. They will give you a courtesy car for simple stuff like a long wait on an oil change. and you could have their cheapest model you bought used for 10k. With Ford you could drop off a limited f450 that cost 110k and still get treated like the rest of us.
if Cadillac still made a truck I would entertain it just because of their service department. Fortunately for Ford they made a Raptor, so we “are hooked” haha. Cheers