Help SupportFord Raptor Forum by donating:


Help support Ford Raptor Forum :

Great Customer Service

Discussion in 'Tonneau Factory Outlet' started by bababooey32, Jan 10, 2013.

  1. Jan 10, 2013 at 3:47 PM #1
    bababooey32

    bababooey32 Member

    Posts:
    23
    Likes Received:
    8
    Joined:
    Oct 2, 2012
    Location:
    Austin, TX
    So I ordered by Roll-X cover on New Year's Eve only to discover upon delivery this week that I ordered the wrong model. I ordered 96309T instead of 96309. The "T" indicates a model designed to be used with the Ford Cargo management System (or "Track" system). I wasn't sure if this model would fit, and before going through a return and re-order process. I reached out to Bak via their website to find out if the "T" model would work.

    I received a prompt e-mail response saying that, no, the "T" model included the worng clamps for mounting to my vehicle. Frankie from Bak informed me, however, that they would send me the correct clamps. No charge........NO. CHARGE!! :banana-mario:

    THAT is customer service. Highly recommend their products too. This is my second Bak on my second truck. First time with the Roll-X. I'm sure it is just as great as the Bakflip F1 I had before.
     
    SQAudiophile likes this.
  2. Jan 10, 2013 at 3:55 PM #2
    Wilson

    Wilson FRF Addict

    Age:
    45
    Posts:
    25,898
    Likes Received:
    9,873
    Joined:
    Jan 27, 2012
    Location:
    South Dakota
    that is some good surves. do you think a 4 wheeler would still fit ok
     
  3. Jan 10, 2013 at 8:08 PM #3
    BIRDMAN

    BIRDMAN Birdministrator Staff Member Admin

    Posts:
    12,922
    Likes Received:
    6,127
    Joined:
    May 16, 2010
    Location:
    Boston
    great to hear, not sure who Frankie is but Morrie definitely cares about each and every sale he makes. awesome guys at Bak Factory Outlet


    MORRIE.png
     
    SQAudiophile likes this.
  4. Jan 10, 2013 at 8:31 PM #4
    bababooey32

    bababooey32 Member

    Posts:
    23
    Likes Received:
    8
    Joined:
    Oct 2, 2012
    Location:
    Austin, TX
    Not sure. I don't have one so I'm not familiar with how they fit. Also, I haven't yet received clamps and installed. Once I install I can take some pictures and measurements for you.
     
    Wilson likes this.

Share This Page