FSA - 20M04 - POWER DOOR LOCK ACTUATOR FAILURE

Tibi Steri

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Last night I checked my Ford Connect App and I've got the FSA 20M04 POWER DOOR LOCK ACTUATOR FAILURE warning... I tried finding any additional info and I couldn't find anything yet. I called the Ford dealer, the guy that I usually work with told me that he just retuned from vacation and he knows nothing about it... When I searched on Ford's website using the VIN I found exact same summary information, no details. Do any of you know any details about this new FSA 20M04?
 

noleraptor

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I saw the same for my 2018 raptor in the app today, but no additional details are provided. I came here next to find out more information, but looks like we are all just getting this notification in the last couple of days.
 

Tibi Steri

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Found from the dealer… is just an extended warranty for power door actuators. See below…
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KCRaptor643

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It sounds like one of those recalls that require service if broken. When I called the Ford dealer to repair the freezing door latch recall, they told me only come in if experiencing the issue.
 

Tibi Steri

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It sounds like one of those recalls that require service if broken. When I called the Ford dealer to repair the freezing door latch recall, they told me only come in if experiencing the issue.
You are correct, same here (I was told not to show up if the truck has no door latch issues)! On the other hand I assume it depends on the dealer and how convincing you are in pleading your case. I got them to repair the freezing door latch recall (although did not experience the issue) and later on I discovered that the less I have them work on my car, the better. Since then I am trying to stick with ”if is not broken don’t fix it” principle.
 

ripleytate

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This only covers door actuators. The tailgate actuators are not included even though they should be. I have bought many, many Fords, but this might be the last time since their customer services has tanked.
 

FordTechOne

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This only covers door actuators. The tailgate actuators are not included even though they should be. I have bought many, many Fords, but this might be the last time since their customer services has tanked.

Should be based on what? They don’t issue extended recalls for one offs.
 

FranktheFord

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This only covers door actuators. The tailgate actuators are not included even though they should be. I have bought many, many Fords, but this might be the last time since their customer services has tanked.
Came for this information. My tailgate actuator isn't working 95% of the time.
 
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