Dealers and Warranty work

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3Dog

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My SA at Motor City told me my backup camera was in stock when I dropped it off for the recall. Late afternoon, oops, sorry, not in stock. That was a much better experience than I had at Chapel Hills. That SA seemed to view lying as entertainment and I got lots of extra unnecessary ones for free. The necessary ones were those that allowed the SA to avoid doing any actual work. I get free oil changes from Ford and I do them myself. I feel cleaner when I’m done than I do walking out of Phil Long. Hit me with a pm if you want the name of the guy to avoid at Chapel Hills. He’s worth avoiding.

Details please. I am in that area quite a bit.
 

GordoJay

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Details please. I am in that area quite a bit.
 

Raptor 99

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A very good friend of mine is the fleet manager at Gaudin Ford in Las Vegas. They are backed up 4 to 6 weeks on repairs, both warranty and non warranty. Can't get parts and when they order several of an item they usually only get about 25% of the order. His advice is to go to dealer and get your problem in the system so if you run past warranty the must honor the warranty repair.
 

2slo4u

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Weird…just dropped off my truck for a couple of items to be fixed and they came back with three other items that they are fixing under warranty.
 

Granelli

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Dealers are struggling with employees, parts, and a less patient clientele. They also seem to have given up a lot of professionalism as most industries seem to have. Keep calling around..I was able to find a small local dealer I had no idea even existed. My experience was exceptional, easy, and put my mind at ease.
 
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ColoradoBoss

ColoradoBoss

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A very good friend of mine is the fleet manager at Gaudin Ford in Las Vegas. They are backed up 4 to 6 weeks on repairs, both warranty and non warranty. Can't get parts and when they order several of an item they usually only get about 25% of the order. His advice is to go to dealer and get your problem in the system so if you run past warranty the must honor the warranty repair.
I know things are backed up, I work at a body shop. I'm just irked I can't get a call back from anyone. I got a service advisors email Friday night so I sent everything through. He doesn't work weekends so now I'm just waiting for a return email.
 
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