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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Cam Phaser debacle
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<blockquote data-quote="Gen2Boost" data-source="post: 1817930" data-attributes="member: 61787"><p>Take it elsewhere. I had my cam phasers replaced last year on my 2019. All was well till a month ago when my front end started grinding, my driver airbag cover tore, transmission started holding 3rd after cold start (much more than it used to), and I started to get a rattle sound again from the engine bay (not wastegate related). Anywho I printed out all of the TSB’s related to my concerns and drove to Ford. First stealership tried to convince me the issues weren’t covered under 60k applicable warranties and told me they’d only be able to do the work using my third party ESP. I then handed them the TSB’s….they reluctantly conceded and then told me “oh well we won’t even get to diagnosing your truck for at least two weeks. And you have to leave your truck here today to sit and wait in line for two weeks or we won’t get to it”. Told them to go pound sand. Drove straight to dealership #2. Walked up to the counter and said I needed service regarding issues and I’d be using the new vehicle limited warranty. Service advisor glanced down at the TSB’s in my hand and flat out said “yeah we aren’t addressing any TSB concerns until late September” and then just silently stared at me from his Amazon desk throne waiting for me to walk out. Politely told him to suck a bag of dks and left.</p><p></p><p>Made an appt at a third dealership for the following week. Came in, handed him a typed list of the concerns plus the out of pocket services I needed while she was in service (new K02’s, brakes, rotors, full synthetic). They gave me the keys to a 2020 Platinum and sent me on my way. 10 days later she was right as rain. They reprogrammed the TCM which got rid of the gear hesitation, they completed a Cam Phaser reprogram that wasn’t done along with the cam phaser replacement for whatever reason, replaced the IWE assemblies which were causing the grinding I was hearing, and replaced the driver airbag module that was cracked. all through the Ford Warranty, no questions asked.</p><p></p><p>Moral of the story… there are still a handful of decent service departments left. By no means should you leave your Raptor at any service department that rubs you the wrong way, let alone fails to properly diagnose any issue especially one already documented by the manufacturer and covered by a TSB.</p><p></p><p>Told the service advisor about the abortion of an experience I had at the first dealership. He was like, yeah. Using That third party ESP would mean a higher labor rate and a markup on parts they can charge as opposed to going through Ford for the warranty repair so that’s likely why they pushed it.</p><p></p><p>Makes sense.</p></blockquote><p></p>
[QUOTE="Gen2Boost, post: 1817930, member: 61787"] Take it elsewhere. I had my cam phasers replaced last year on my 2019. All was well till a month ago when my front end started grinding, my driver airbag cover tore, transmission started holding 3rd after cold start (much more than it used to), and I started to get a rattle sound again from the engine bay (not wastegate related). Anywho I printed out all of the TSB’s related to my concerns and drove to Ford. First stealership tried to convince me the issues weren’t covered under 60k applicable warranties and told me they’d only be able to do the work using my third party ESP. I then handed them the TSB’s….they reluctantly conceded and then told me “oh well we won’t even get to diagnosing your truck for at least two weeks. And you have to leave your truck here today to sit and wait in line for two weeks or we won’t get to it”. Told them to go pound sand. Drove straight to dealership #2. Walked up to the counter and said I needed service regarding issues and I’d be using the new vehicle limited warranty. Service advisor glanced down at the TSB’s in my hand and flat out said “yeah we aren’t addressing any TSB concerns until late September” and then just silently stared at me from his Amazon desk throne waiting for me to walk out. Politely told him to suck a bag of dks and left. Made an appt at a third dealership for the following week. Came in, handed him a typed list of the concerns plus the out of pocket services I needed while she was in service (new K02’s, brakes, rotors, full synthetic). They gave me the keys to a 2020 Platinum and sent me on my way. 10 days later she was right as rain. They reprogrammed the TCM which got rid of the gear hesitation, they completed a Cam Phaser reprogram that wasn’t done along with the cam phaser replacement for whatever reason, replaced the IWE assemblies which were causing the grinding I was hearing, and replaced the driver airbag module that was cracked. all through the Ford Warranty, no questions asked. Moral of the story… there are still a handful of decent service departments left. By no means should you leave your Raptor at any service department that rubs you the wrong way, let alone fails to properly diagnose any issue especially one already documented by the manufacturer and covered by a TSB. Told the service advisor about the abortion of an experience I had at the first dealership. He was like, yeah. Using That third party ESP would mean a higher labor rate and a markup on parts they can charge as opposed to going through Ford for the warranty repair so that’s likely why they pushed it. Makes sense. [/QUOTE]
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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Cam Phaser debacle
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