GEN 1 BuiltRight Industries (feedback)

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smurfslayer

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I really like reading about feedback like this. I wasn’t really looking for a bed side rack, but, it looks pretty nice and now it has me thinking. And now ... I kind of am looking for a bed side rack :)

Thanks for the feedback @bigrig
 

Huck

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Their customer service is awesome.

I just wish they had a smaller rack that would fit under my American truck covers rolling cover.

I don’t like the idea of hacking it up just to make it fit.
They took mine back and gave me full credit no questions asked.


Sent from my iPhone using Tapatalk
 

JustBillin

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I’m 100% pleased with both the product quality as well as customer support from Matt at BuiltRight Industries. He is also a Raptor owner BTW!!!
 

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smurfslayer

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I’m 100% pleased with both the product quality as well as customer support from Matt at BuiltRight Industries. He is also a Raptor owner BTW!!!

Now, with molle attach points, I am totally sold.
 
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bigrig

bigrig

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I got my truck ready for the Forged Offroad trip from Carson City to Las Vegas today. I wanted to share my attempt to solve for the 3 RotoPax mount that I had problems with during my last trip, and how I have set up my BuiltRight racks for other accessories.

I welded together a few pieces of metal and mounted it to the bed as a base for the RotoPax. The tabs on the base make it so I can cinch down the RotoPax with ratchet straps so they don't bounce around while offroading. I have also mounted a jack handle, a shovel and an fire extinguisher. Everything feels pretty solid; I'll report back after the Vegas trip to comment on how it all held up.

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roscopeeco78

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I ordered three things from them. I got two but never received the back seat release. I have emailed twice and no response.

Thus far my experience hasn't been well.
 

JohnC12

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I ordered three things from them. I got two but never received the back seat release. I have emailed twice and no response.

Thus far my experience hasn't been well.
This is very rare, roscopecco78. I’ve dealt with Matt on a few occasions and he’s usually quick to respond. Are you emailing him at Matt@, or some other address? Have you tried calling? Builtright is a very respectable company.
 

roscopeeco78

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I have written to him at two separate emails. I am not accusing Matt of anything. I was hoping he would see this post and rectify the situation.

When I opened the package, I immediately took pictures of the contents and sent him a message. Honestly, so much has been on my mind recently that I haven't thought about calling, but will do that tomorrow.
 

Pokahpolice

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I received the incorrect order, sent them an email and received a call back in less than 30mins. This was a few months ago just before the entire planet shut down. Try calling, with businesses shut down, you never know what their situation is looking like.
 
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