Broken chain guide

[FiveOsvt]

So I just got the call that my truck was ready to pick up after going in for 21N03. They noted that I had a balance of $48 for a broken chain guide that they replaced while in there, that’s not covered under 21N03. Maybe @FordTechOne or someone else can chime in, but is the broken guide a secondary issue related to the phaser rattle or something completely separate?. Regardless I am glad they found that. Also went ahead and got a 4 year 48k ESP premium plan for peace of mind.

 

[FordTechOne]

So I just got the call that my truck was ready to pick up after going in for 21N03. They noted that I had a balance of $48 for a broken chain guide that they replaced while in there, that’s not covered under 21N03. Maybe @FordTechOne or someone else can chime in, but is the broken guide a secondary issue related to the phaser rattle or something completely separate?. Regardless I am glad they found that. Also went ahead and got a 4 year 48k ESP premium plan for peace of mind.

A broken chain guide would have been a nasty noise under almost all running conditions; it’s completely unrelated to 21N03. Sounds like the dealer broke it during service and since it’s not covered under 21N03, they want you to pay for it. Thats not right.

 

[FiveOsvt]

A broken chain guide would have been a nasty noise under almost all running conditions; it’s completely unrelated to 21N03. Sounds like the dealer broke it during service and since it’s not covered under 21N03, they want you to pay for it. Thats not right.

This did cross my mind as a strong possibility also, but what real proof do I have, I am sure if this is the case, they would just deny it. I will say this, I would hear what sounded like “grinding” under very light acceleration a few times but I was directed toward the vacuum IWE check valve, which I replaced but still felt like I heard a faint metal chatter at times. I have not driven it enough yet to confirm that I no longer hear that, but overall startups and engine idle sound so much smoother.

 

[FordTechOne]

This did cross my mind as a strong possibility also, but what real proof do I have, I am sure if this is the case, they would just deny it. I will say this, I would hear what sounded like “grinding” under very light acceleration a few times but I was directed toward the vacuum IWE check valve, which I replaced but still felt like I heard a faint metal chatter at times. I have not driven it enough yet to confirm that I no longer hear that, but overall startups and engine idle sound so much smoother.

Well as you mention is not really possible to prove either way, because we weren’t there when it was disassembled. But for $48 is probably not worth arguing. They charged me $50 to replace the bolts in my skid plates after an oil change

 

[FiveOsvt]

Well as you mention is not really possible to prove either way, because we weren’t there when it was disassembled. But for $48 is probably not worth arguing. They charged me $50 to replace the bolts in my skid plates after an oil change

I greatly appreciate the response as always. I have no words for the skid plate bolt replacement. I hope with the newer phasers I won’t fall victim to the rattle again, but if I do, hopefully it will be while I am still under warranty. I haven’t come across anyone stating they had to replace them again under the newest part numbers but I could be wrong.

 

[The Car Stereo Company]

They charged me $50 to replace the bolts in my skid plates after an oil change

wait..... you work at ford, how the hell did this happen?

 

[Old-Raptor-guy]

wait..... you work at ford, how the hell did this happen?

I was more thinking.

Whaaaat.......you let someone else change your oil???

 

[FordTechOne]

I was more thinking.

Whaaaat.......you let someone else change your oil???

Yea, Ford Quicklane. Cold here and no longer have a lift or shop. “The Works” w/ Full synthetic oil change used to be $85. Now it’s gone up to $130. May need to reconsider.

 

[FiveOsvt]

Yea, Ford Quicklane. Cold here and no longer have a lift or shop. “The Works” w/ Full synthetic oil change used to be $85. Now it’s gone up to $130. May need to reconsider.

$130….sheesh, maybe they just built in the skid plate access labor