Cindy
Member
A service place usually has one decent mechanic ,maybe, and the rest are parts changers. No thinking outside the box. Really a lost art.
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FYI.... new to forum, but had to join and post this. Absolutely pissed!!! Bought brand new 2019 raptor 800A from Apple Ford in Red Lion Pa 2 months ago. Noticed a subtle stuttering through out acceleration through all gears similar to hitting a rev limiter. Brought it in for service explained the condition... 2.5 hours later service says no error codes were found its fine. I said i wanted to take a tech out for a drive and the stuttering was even more subtle then usual, he said its fine and thats your traction control. I said i dont believe it, theres no way. But it ended because they said theres nothing wrong. So i have to live with it. Flash forward 1.5 months its still been doing it, now 3600 miles on it, i put it in sport mode and 4A to show my older son how fast it is. Took off FAST through 4th gear then it died, all power stopped and red oil pressure light light came on. Turned off and back on reset it. Replicated it again did it again. Took it to Manderbach ford in reading pa. 2 hours later, they say its ******. There was only 2 quarts of oil in engine and it calls for 6.5. There is tons of metal shavings in the oil. Warranty claim made for a brand new engine to be installed tomorrow. Im pissed. Should i bitch up a storm, have them buy it back and ask for a 802A Raptor?? Cause now i think my title is gonna show something ****** up.advice??
In addition to fixing the issues, I would ask them to do a formal Corrective Action Investigation on why that happened and send you the results.FYI.... new to forum, but had to join and post this. Absolutely pissed!!! Bought brand new 2019 raptor 800A from Apple Ford in Red Lion Pa 2 months ago. Noticed a subtle stuttering through out acceleration through all gears similar to hitting a rev limiter. Brought it in for service explained the condition... 2.5 hours later service says no error codes were found its fine. I said i wanted to take a tech out for a drive and the stuttering was even more subtle then usual, he said its fine and thats your traction control. I said i dont believe it, theres no way. But it ended because they said theres nothing wrong. So i have to live with it. Flash forward 1.5 months its still been doing it, now 3600 miles on it, i put it in sport mode and 4A to show my older son how fast it is. Took off FAST through 4th gear then it died, all power stopped and red oil pressure light light came on. Turned off and back on reset it. Replicated it again did it again. Took it to Manderbach ford in reading pa. 2 hours later, they say its ******. There was only 2 quarts of oil in engine and it calls for 6.5. There is tons of metal shavings in the oil. Warranty claim made for a brand new engine to be installed tomorrow. Im pissed. Should i bitch up a storm, have them buy it back and ask for a 802A Raptor?? Cause now i think my title is gonna show something ****** up.advice??