I’m having the same issue despite having a case open since May. Curious how you found out about the denial, and when you submitted your paperwork.
If you are serious about a lawsuit I’d be game to talk with you as I’m in the same situation.
I sent my letter in with the documentation and they denied me saying it needed to be received by September 30. I’m gonna go ripshit on Ford and sue them even if the lawyer takes all the $795.
Ford waited months to send this crap out and then expects a lighting turn around. Get effed
I’m in the same boat. Got my MY21 on January 9th and have had a case open with ford customer service about the refund since March. Confirmed me and my raptor qualify but never even sent me a letter. Because of this forum I was able to get ford to email me the letter. Sent it back in September and still no refund. Called and they said they sent me a denial with no explanation; told a supervisor would contact me in 24 hours (that was 10 days ago).
If you are serious about a lawsuit let’s talk, as I am very serious.
