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BAK Flip F1 Outstanding Service

Discussion in 'Tonneau Factory Outlet' started by buttsand, Jul 12, 2013.

  1. buttsand

    buttsand Full Access Member

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    Outstanding service! I received a BAK Flip F1 back in January. The installation was straightforward and took minimal time. The operation of the F1 is phenomenal – very easy to use. The other day, I noticed one of the seals didn’t extend fully from side to side (see pix). I contacted BAK Industries and after explaining the issue, they arranged for production and delivery of a new cover. They also arranged for return shipping of the faulty cover. Many thanks to Lauren Dromy, V.P. BAK Industries and Frankie Soto a Customer Service Representative. Cheers!
     

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  2. BAKfactoryoutlet

    BAKfactoryoutlet Supporting Vendor Supporting Vendor

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    Thanks for the kind words Sir! and Thank you for your service:bowroflwerd6:
     

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