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GEN 2 Apollo-Optics

Discussion in 'Ford F-150 Raptor General Discussions [GEN 2]' started by MacK88DO, Dec 3, 2019.

  1. Dec 3, 2019 at 11:56 PM #1
    MacK88DO

    MacK88DO Full Access Member

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    Just wanted to take a moment and give a huge shout out to @[email protected] and his team for some absolutely incredible customer service! Not only do these guys have the best prices but shipping is crazy fast. But the biggest thing is that Nick has now taken the time twice after hours on his personal cell helping guide my build and troubleshoot some installs. Not to mention a hand written note in my shipment thanking me for the sale. Vendors like this deserve as much business as we can throw them! I know exactly who I’m going to for the next step in my build.


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  2. Dec 3, 2019 at 11:57 PM #2
    Mbdurham

    Mbdurham Full Access Member

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    Agreed 100% I’ve had the same experience he is awesome!


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  3. Dec 3, 2019 at 11:57 PM #3
    lnferno

    lnferno Full Access Member

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    Agreed. They have the best customer service and extremely reasonable prices.
     
  4. Dec 3, 2019 at 11:58 PM #4
    sean1968

    sean1968 Full Access Member

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    +1 for Nick. Bought some Venom Rex wheels and Baja Designs lights from him. Answers messages at all hours of the night even on holiday weekends. The man is a saint!


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  5. Dec 4, 2019 at 12:32 AM #5
    CigarPundit

    CigarPundit Full Access Member

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    +1 for Nick. Great customer service. He goes the extra mile, and lightning fast shipping.
     
  6. Dec 4, 2019 at 12:59 PM #6
    two24studios

    two24studios Full Access Member

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    +1 ... I've ordered twice from them since I purchased my Raptor in October, both orders shipped within hours of my order. They will be to my go to for all my Raptor performance upgrades once I get bored with the stock power :)
     
  7. Dec 4, 2019 at 1:22 PM #7
    Paul4coral

    Paul4coral Member

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    I couldn’t agree more, fantastic support and customer service, great prices don’t hurt either.
     
  8. Dec 4, 2019 at 4:09 PM #8
    jzweedyk

    jzweedyk FRF Addict

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    Put me on the list of a satisfied customers, great service.
     
  9. Dec 5, 2019 at 1:41 AM #9
    Ryan C

    Ryan C Member

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    New member here, and new owner of a 2019 Raptor. I ordered a set of wheels from Nick at Apollo-Optics and got the wheels shipped and delivered very quickly. Additionally, I recently asked him about the Fox Factory 3.0 Live shocks that have been announced, and he very candidly reported that he has not listed them because the release date keeps getting pushed back. I understand why vendors are listing these shocks, as many (including myself) are excited about the option. But from a customer service perspective, I really valued Nick's approach, as it seems the right thing to do if the product can't be delivered in a reasonable amount of time. He also made clear that another option I was looking at would have a 3 week lead time from the manufacturer - again a great bit of information to share from a vendor to ensure that the customer's expectations fit with what can be delivered. Well done.
     

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