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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
50k mi update: 2018 Raptor
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<blockquote data-quote="smurfslayer" data-source="post: 1758182" data-attributes="member: 21926"><p>Absolutely do that. My old stealership participated in google reviews. Bold move to do that and my feedback was pretty positive on all my engagements except the moonroof. When they got me moonroof repair feedback, I got a call from the service manager. I said exactly what I told you to say - ‘this repair did not meet my expectations. vehicle was not returned to me in as delivered condition, repair was completed but it was obviously not taken care of well. </p><p></p><p>I believe they offered me a free wash or something similar, which was nice customer service. My main concern was next time I had a repair, the truck would be taken care of well. </p><p></p><p>So I suggest you don’t ‘F-bomb’ them, but make sure the casual reader of an online review would get the point and be willing to believe your account. </p><p></p><p>Also, my old stealership was very up front and relatively proud of their 12/12 workmanship warranty. They covered their work with a 12 month or 12k mile warranty. I wonder how many F150 Lightning cylinder heads they had to repair ;-) 2000-2002(?) were famous for spitting spark plugs. Mine never did but I had them changed once before selling the truck- which I kind of still regret. </p><p></p><p>so even if your dealer isn’t so proud of their service, it sounds like again the service manager needs to provide some guidance on that aspect of their work.</p></blockquote><p></p>
[QUOTE="smurfslayer, post: 1758182, member: 21926"] Absolutely do that. My old stealership participated in google reviews. Bold move to do that and my feedback was pretty positive on all my engagements except the moonroof. When they got me moonroof repair feedback, I got a call from the service manager. I said exactly what I told you to say - ‘this repair did not meet my expectations. vehicle was not returned to me in as delivered condition, repair was completed but it was obviously not taken care of well. I believe they offered me a free wash or something similar, which was nice customer service. My main concern was next time I had a repair, the truck would be taken care of well. So I suggest you don’t ‘F-bomb’ them, but make sure the casual reader of an online review would get the point and be willing to believe your account. Also, my old stealership was very up front and relatively proud of their 12/12 workmanship warranty. They covered their work with a 12 month or 12k mile warranty. I wonder how many F150 Lightning cylinder heads they had to repair ;-) 2000-2002(?) were famous for spitting spark plugs. Mine never did but I had them changed once before selling the truck- which I kind of still regret. so even if your dealer isn’t so proud of their service, it sounds like again the service manager needs to provide some guidance on that aspect of their work. [/QUOTE]
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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
50k mi update: 2018 Raptor
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