I bought the Krytox grease, and have applied it once. I use the moonroof frequently, and have had no trouble with it. It is a 2018, and it is over 3 years old.
https://www.fordraptorforum.com/threads/2-bolt-slots-tailgate.74705/page-2#post-1454975
It is to limit lateral movement of the tailgate while stepping on the step.
If the damage you are pointing out wasn't there, and I am assuming it wasn't, the joy ride seems to have been pretty rough. That would haunt me until the truck proved itself to be undamaged.
It would have to be repaired and gone over by someone you trust, that knows what they are doing to even...
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