Splash Screen Update
I reported the problem to Ford via chat support for Sync. They said other owners have reported the problem and they are working on it. I'm supposed to receive a follow up call within 3 business days. The more people that report the problem the faster it will get fixed. Here's a link to the Sync chat support. They will ask you for your VIN.
Live Chat
For anyone who went through with the 3.8 update and has the Lincoln splash screen and wants to revert back to their Raptor splash screen. Using the following method I was able to reinstall my Raptor graphics.
Do this at your own risk... I am not responsible for any issues you may encounter...
Copy the following files/Folder to your USB drive (or if you still have all your files on your USB drive simply delete the extra files in the SyncMyRide folder and just edit the autoinstall.lst):
autoinstall.lst
DONTINDEX.MSA
SyncMyRide
In the SyncMyRide folder the only file you will need is the EA5T-14F496-MA.zip file which contains the Raptor specific splash screen files.
Once the files are copied edit the autoinstall.lst file. It should look like the following:
;;;
;;; The following tags are software versions supported by this update
;;;
[SYNCGen2_3.08.15128]
Item1 = EA5T-14F496-MA.zip
Open1 = \SyncMyRide\EA5T-14F496-MA.zip
Options = AutoInstall
That should be it, pop the USB in and away you go. Update takes seconds to complete since only the splash screen files are being copied over.
I added screenshots below. 'Untitled' is the ROOT of my USB drive. Ignore the shaded files as those are system files that I have unhidden on my machine.
Still haven't heard back from Ford. I asked my kid to dig into it. He found the Ford patch that fixed the similar splash screen problem in 3.7 The patch is identical NorhternILRaptor's fix. My kid edited the patch so that it would work on 3.8 and uploaded to Dropbox. Click on the link below to download-
https://www.dropbox.com/s/tudpw21egyq6yr8/Gen2v37_RaptorPatch.zip?dl=1
You don't need a Dropbox account to download. Click the x if a Dropbox log in screen pops up and you don't have an account.
Again, this is the official Ford Patch for 3.7. The only change my kid made was was one line that referenced the software version. We popped the USB with the edited patch into my truck and as mentioned before it literally took 2 seconds to update. Lincoln logo is gone. Raptor logo is back.
Instructions:
This only works if you have already updated to version 3.8
Download the file from the link above.
Unzip contents to blank USB (formatted to FAT32)
Plug in to Raptor
Files will auto install and prompt when finished.
