bad experiecne with DoubleAA

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boomer

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fwiw my first expereience with doubleAA has sucked. first his website said he had plenty of led cupholder rings. then when i order them, i dont hear anything so i contact him-i left emails, he never returned my phone calls.
he replied he was out of them and his laser cutter was broke. it would be a few weeks, so i said no worries, just cancel my order and refund my card.
i get another email saying parts are in for his laser and he can make one within a few days. when i received the box it was a large 12"x12" box and you could hear the cupholder banging around. the box was unharmed but i knew the cupholder wasnt. sure enough it was in 4 pieces........so i emailed andy pictures showing how it had no packing around it. the cupholder should have been taped between 2 pcs of cardboard since its fragile plexiglass (they should be lexan for durability and scratch resistance.) but it was thrown in the box with a small piece of bubble wrap loosely secured with masking tape...
after a few emails he replies he needs my phone number so he can file a claim with ups.
first off phone number is the same one in my email signature and the same one he has from my purchase and the same one where i set up an account on his website.
i tell him to refund my money or ill do a chargeback. i still have zero response from him........
2 why would ups need to pay for it? you did a crappy job of boxing it up.
so now i guess ill go thru the steps of a chargeback
buyers beware of Double AA
 

JeepSRT8

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When I ordered mine, it came shipped the same way.. Loose.. but it was in one piece. Its nice but I def. would not order one again.
 

Rookie

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They will deny the claim if insufficient packaging was utilized. It has to be their standards also. USPS denied me once for not having 2" of padding around some sunglasses.
 

mprice1234

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AccentGlowLED

I ordered custom cup holder LED's from AccentGlowled.com for my Hyundai Veloster and I am impressed with their quality! The blue is an exact match to the interior lights on the vehicle. I got five dollars off for being a Veloster forum member otherwise they are $45.00 a pair. I am going to see about getting some for my Raptor and maybe see if they would consider custom for this forum.
 

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boomer

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here is the part and bigass box with the sh!tty packing job. why in the hell would anyone in business dealing with brittle plastic parts ship like this?
 

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justvettn

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And would it not be a lot cheaper for shipping if it was a smaller box?
 

Fred

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UPS is the worst when in comes to claims. I have yet to win a claim, and I pack my stuff well.

Really...if UPS packed it I doubt they would deny a claim, but if you packed it yourself UPSi is just the middle man hell yeah deny the claim, unless there is obvious damage to the packaging...

Why not let UPS package it for you? It is what they do... Or buy insurance?

Just my $.02 after receiving a few ill packaged items...
 
D

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What difference does it make about UPS, the vendor needs to take care of their customer and then THEY can deal with UPS without bothering the customer. Vendor should of immediately overnighted a replacement, plain and simple!
 
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