Scheduling begins today

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lngebrown

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Thanks for the detailed explanation of the process. Is there a way to find out the Zone manager for my dealership? I've asked them to check on my original order from 2021 and reordered in August 2022 and find out if I get any consideration. I don't think they want to ask the ZM. I would like to try contacting the ZM directly.
 
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I ordered a '23 with 37 package, Carbon Fiber, Pro Power, Tailgate etc on August 10th. I was scheduled on September 8th and received my VIN and a build date of October 10th. Yesterday, I received an email pushing the build date to October 17th.
 

MQZ

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Thanks for the detailed explanation of the process. Is there a way to find out the Zone manager for my dealership? I've asked them to check on my original order from 2021 and reordered in August 2022 and find out if I get any consideration. I don't think they want to ask the ZM. I would like to try contacting the ZM directly.
I am not aware of any easy way to seek out the zone mgr. outside of dealing with sales mgr. or general mgr. Can try going thru Ford regional office. As mentioned the Sales mgr/Gen mgr. or trained competent sales rep should have access and visibility into your order and what could be the hold up. I know any, specifically specialty Vehicle lines, don't have scheduling every week and don't necessarily correspond directly to plant operations and stated schedules. I also know the Ford regional office will change the priority code and/or notify the dealership in advance that your Raptor order will be scheduled in an upcoming week.
 

NMFB

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The Ford Zone Manager advises the dealership that it will be receiving allocation for the specialty vehicle (Raptor, Shelby, etc.) and also advises the dealership of the applicable commodity restraints for the allocation to be granted. The dealership places an order, or amends an order already in the USOB), that complies with the commodity restraints. The Priority Code is not a factor at that point because this is around understanding specialty vehicle scheduling... not ordering prior with PC 10-19, etc. from dealer... to await the allocation being scheduled. The dealership provides the Ford Zone Manager with the order information (Body Code, Order Number) for the desired order that meets the commodity restraints in place. The Regional Scheduler reassigns the Priority Code at "01" and the order should be scheduled within 2-3 weeks for a future production week.

This is a great explanation, thank you!
-I placed a retail order on 9/16/22 with a priority code of 19. Got the confirmation email from Ford a few days later on 9/20/22. The next day my dealership sales rep tells me "I have some great news, this may get picked up first wave" according to his Ford rep.
-He told me the priority was moved to 10 which locked it in and then Ford rep took it from there.
Soooo fingers crossed there is some movement in the newt few months!
 

MQZ

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This is a great explanation, thank you!
-I placed a retail order on 9/16/22 with a priority code of 19. Got the confirmation email from Ford a few days later on 9/20/22. The next day my dealership sales rep tells me "I have some great news, this may get picked up first wave" according to his Ford rep.
-He told me the priority was moved to 10 which locked it in and then Ford rep took it from there.
Soooo fingers crossed there is some movement in the newt few months!
Excited for you that a positive communication was had if nothing tangible otherwise. I know PC 10 is a dealership update on your order, from 19, as whoever your dealing with wants it to be picked up early across their weekly allocations, if any others. No reason for Ford or regional scheduler to use 10 as opposed to 1-9 instead to suit their follow thru on trying to bring your order to being scheduled instead of the dealer lining you up against a stack of other allocations. The Regional Scheduler will next look at your order with said dealership, confirm allocation is available with no restraints, etc. vett it against your retail order and other PC 10 orders and if things check out he can change your PC up to '1'... then it will be reviewed weekly for possible scheduling as at a '1' you are as close to being scheduled as possible... as Ford will now make exceptions to any restraints to get you scheduled at a 1. Then in this case you will be better assured you'll hit this first wave if that happens and further gets built. This scheduling unfortunately does not guarantee any build or unforseen restraints in later weeks, changes in parts availability, etc. to actually delay building your order. But very favorable. Your still at the mercy of issues with the build being able to happen similarly to what helps us end up being scheduled sooner than later. Remember any dealer can submit a retail/stock order... but if no allocation is available and even if available and other stars do not align... your at a standstill. Be proactive to empower your dealer to continue to communicate with you on PC changes, commodity constraints in a given week, etc. as it's important and possibly challenges them to do better if not already. If that matters... if not then hopefully things work out regardless of this awareness. Sucks for some people if only they had honest open dialogue with their dealer contacts that could better position themselves to receive an actual vehicle instead of a 9-12 month empty promise of hope.
 

NMFB

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Remember any dealer can submit a retail/stock order... but if no allocation is available and even if available and other stars do not align... your at a standstill.

Yes, this is the nightmare situation I've read so much about on this forum.

But he told me they have allocations and since he mentioned the Ford Rep had communicated with him about my build, I'm hopeful there is an actual allocation and my build will actually get picked up.

Thanks again for the insight!
 

MQZ

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Yes, this is the nightmare situation I've read so much about on this forum.

But he told me they have allocations and since he mentioned the Ford Rep had communicated with him about my build, I'm hopeful there is an actual allocation and my build will actually get picked up.

Thanks again for the insight!
Excellent!
 

Matmanand4

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This is good information. I will call my dealership to see what is going on. I ordered on 7/22 and have heard nothing but the acceptance email from ford on 7/23, and the 45 day followup.
 

MQZ

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This is good information. I will call my dealership to see what is going on. I ordered on 7/22 and have heard nothing but the acceptance email from ford on 7/23, and the 45 day followup.
Talk to GM or Sales Mgr. directly. They should know about and understand the Vehicle Visibility reporting system , which by yhe way they have access 24 hours/day, that provides complete information on the order history, scheduling, production and shipping status. The key to fasttrack things from your perspective is ask if order was submitted before or after allocation was granted. If your order was placed before... is their others, is it a good match against allocation criteria? If placed after does it fit the allocation/granted when placed? If others placed an order... what priority are you against others? If your first priority (based on PC and order date)... does your order have commodity restraints that emerged currently... during week of review? If none of that alignment fell perfectly then hold still as the regional scheduler will advise weekly if your allocation (is it a match against all things known that week) can be scheduled and likely moved your PC to 2 or 1. If it can be scheduled and is now higher priority under 1-9 including order date then ford will review this order and set a schedule week/day. If you get here... hold on because now your build has to fit the production and all its possible constraints, limitations, etc. I wish the best outcome in your favor.
 
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