Dealership Forgot to put lug nuts on tire

smurfslayer said:

So, I find it hard to believe there were no lug nuts on the wheel at all. If that were the case, the wheel likely would’ve come off at the first turn or lateral load on the tire. Probably the lugs weren’t tightened and worked their way right off.



YEARS ago I had ... brakes I think, done at a local shop, I heard some clunking and the steering felt loose, so I returned. We’re talking between 1 mile to 1.5 miles or so. Same issue, but the lugs never came off. Shagged the studs and rotor, wheel was ok. They covered it without any difficulty.

If this is a ‘project’ truck, that you’ve got a crap ton of investment in, who gives a $hit about carfax? sure, you will move on to other projects sooner or later, but the investment in time and effort usually weighs pretty equally with the money. You need to make sure you have receipts for all your parts, or the current replacement value. You need 1 for 1; no substitutions not approved by you. Make sure the service manager is on the same page and have him write up a repair order / estimate and ensure it’s a no cost (to you) price.

If there’s any degree of unwillingness, lawyer is probably going to be needed for at least a next steps discussion. I’m not sure about using insurance, if the shop decides to play hardball and tell you to screw off, we’re not touching your heavily modified truck, or they plead incompetence, what have you, you’ll have to get cash out of them and that’s not usually easy. I’d get with the service manager and see that 1) they’re willing to make this right. 2) they are capable of making it right. 3) the job is a priority and will be completed within ... let’s say a month 4) they put it in writing.

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Mike T said:

He's right, they (or some of them) had to be on there at least hand tight or so. If there were no lug nuts on it at all, when you put the weight of the truck on the wheel it would have been obvious, the wheel would have folded up.

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Tetrus said:

They have promised me to make it right and repair all of the damages.

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hkguns said:

Problem solved.

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DINOZR said:

I'm not gonna go sort through the entire thread, but I'm pretty sure OP said they found all the lugnuts at the mechanic's workstation, uninstalled. I could be wrong.

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Donovan said:

So where are we at with this?

I feel like these threads are small meetings and we need to use the waterfall technique, like project management.

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