2020 SYNC 3 Issues/ Failure

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smurfslayer

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Hi, I'm Jeff and this is my first post....Lurking and trying to buy a scab 802a for msrp.

Welcome to FRF, Jeff!

MSRP.... bwahahahahaha...
So far both dealers have been over, one of them by 10k. Trying to find a low'ish interest rate and decide on the color

What, what?

these stealerships do know there’s this thing called the internet, where you can easily geolocate F150 Raptors available for sale... right?

MSRP for a Raptor went the way of the dinosaur in about early 2018. 3-8k under MSRP is a good to very good deal. Others on here have beaten that handily.

Broaden your search, use the money you save on cost to buy mods for the truck.
 

TrewRaptor

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I've encountered both problems. Regarding the rear camera, I brought it in February and they could not replicate the blacked out screen. I showed them the pictures and they logged the incident. It happened again, so I took the assembly apart at the handle and moved the wires to a more secured location. The blackouts occurred when I was using the tailgate step.
My new concern is the Apple I-Play and Sync. I've recently encountered the black out screen, the connection on plug in has been very slow 1-5 minutes. Does anyone know the most recent version of Sync updates?
Thanks
 
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Robert Mahoney
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I've encountered both problems. Regarding the rear camera, I brought it in February and they could not replicate the blacked out screen. I showed them the pictures and they logged the incident. It happened again, so I took the assembly apart at the handle and moved the wires to a more secured location. The blackouts occurred when I was using the tailgate step.
My new concern is the Apple I-Play and Sync. I've recently encountered the black out screen, the connection on plug in has been very slow 1-5 minutes. Does anyone know the most recent version of Sync updates?
Thanks

not sure what the most recent update is but I would have them do a software wipe and re install. That seemed for fix my CarPlay issues instead of a quick fix doing a reboot. They brought ‘ford technical assist’ in on my CarPlay problems and that was their recommendation. It’ll wipe all your saved data, Bluetooth connects, presets, etc but worth it.
 
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Robert Mahoney
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I work at a Porsche/Audi dealership in the parts dept. True the more hands as others have said. Parts are kept longer than a week for sure, busy schedules don't allow appointments to be kept on time and they are rescheduled. Parts still are held for the customer. We have held them for months. Usually we just have no time to clean up/out and check on old orders.
I'm betting you have been there before, and you have a customer number. Parts are ordered off your customer number and when in are saved and can be electronically followed by anybody in the dept. What was ordered for you, when, etc. What probably happened is yours was linked to your customer number, a parts person other than the one that ordered yours, probably saw one in stock (yours) but didn't see the notation that always follows a part on hold (this is what alerts anybody that tries to sell your item that it is held for you) and told a service advisor, customer, or shop, that they had one in stock. Then sold it, possibly without even ever noticing that it didn't have a bin location. Parts that are special ordered in would not have a bin location. So selling something like that is a dead give a way that it was a special ordered part and 99% sure it is ordered for a customer.

When we get calls directly from a customer, it's usually not a good thing. In our world parts from Germany can take months to get. You guys can all call the parts dept direct and track how your orders are going. Service advisors are usually pretty busy and would be glad you did call direct.

Hi, I'm Jeff and this is my first post....Lurking and trying to buy a scab 802a for msrp. Getting the 2 dealers I've talked to so far to come down to msrp isn't that tough. So far both dealers have been over, one of them by 10k. Trying to find a low'ish interest rate and decide on the color. I'm going to have to spec order this and not sure if I can get under msrp. Finding this forum very helpful so far with owner experiences.

Magnetic is what I'm immediately drawn to. But scratches and scuffs are a bit tougher to fix up on metallic paint. So Agate Black, also listed as a metallic but I can hardly see flake in the paint, and leadfoot are also colors I like. I have a 14 F150 V8 tuxedo black, very metallic especially when washed clean and in the sun. I like Agate black much more than the Tuxedo black.

Started looking at XLT's online, saw I was so close to a base Raptor, then said "why didn't I think of this before?" and here I am in the rabbit hole! Went from 50k to 70k in the blink of an eye.

Sorry guys, didn't mean to hijack or ramble.

Whats up Jeff. Thanks for the info about the parts dept and how the process works, i will be sure to stand some ground when they try navigate out of their own lies again.

Welcome to FRF, i certainly hope you can get your hands on a raptor your looking for. I ended up going with the leadfoot and love the color. We also have a '17 f150 in Black and its a very nice color especially after a paint correction and ceramic coating to make the gloss pop.

Despite the shenanigans the stealership is pulling on me with the camera situation they actually gave me a killer deal on the truck below MSRP. I, too, am from the west coast (California) where the raptors have held pretty firm on pricing but ended up getting this raptor at a much bigger dealership in TX. Its possible that the recent news of no new 2021 gen 2 raptors being made have firmed up the prices a little but it may be worth shopping around online, just dont purchase from the dealership i did!
 

TrewRaptor

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not sure what the most recent update is but I would have them do a software wipe and re install. That seemed for fix my CarPlay issues instead of a quick fix doing a reboot. They brought ‘ford technical assist’ in on my CarPlay problems and that was their recommendation. It’ll wipe all your saved data, Bluetooth connects, presets, etc but worth it.
Great thanks for the suggestion.
 

Pittbug

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Dealer had my truck for a couple of days to troubleshoot the same issue. Front and rear replacement cameras are backordered, but I was told should be here at the end of the month.
 

Zeusmotorworks

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Well, I have the front camera issue on my 2020... happened as soon as I got it home. Of course I'm an easy hour one way from my closest $tealership. Supposedly camera is in... after a couple weeks. Trying to get off work Monday to take it in since it will be my whole day.
 
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Robert Mahoney
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Dealer had my truck for a couple of days to troubleshoot the same issue. Front and rear replacement cameras are backordered, but I was told should be here at the end of the month.

sorry to see you’re having similar issues. My dealer told me the replacements being put in are just as bad and told me a ‘new’ camera was being made by ford. I’m not supposed to see a new camera until mid august as of last week.

That’ll be 8 months into owning and having this problem with my truck
 

Pittbug

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sorry to see you’re having similar issues. My dealer told me the replacements being put in are just as bad and told me a ‘new’ camera was being made by ford. I’m not supposed to see a new camera until mid august as of last week.

That’ll be 8 months into owning and having this problem with my truck

8 months... sheesh... fortunately the cameras are somewhat of a luxury item, so it's not that big of a deal really.
 
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