GEN 2 Buyback options

bvlaw said:

Doesn’t option one include a refund of the sales tax paid as well??

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It doesn't appear so (based on the screen shot provided by the OP). The wording alone makes me think not as well ("repurchase", not refund). Would also think they explicitly state that as well.

If the repurchase includes the tax paid at original purchase, then 1. could be the way to go (did some google searches and it looks like Arizona lemon laws indicate that full purchase prices plus tax is "refunded", so you might be correct).

Jim_W said:

scratches head a bit.... So with option 1 and this "deal", it appears it would cost you more than doing option 2 for the same truck (tax....)

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2019's are being advertised for 3k below MSRP.

Here is some lemon law info I found. Taxes and fees associated with the sale will be refunded

That’s with a lemon law suit, I didn’t see in the deal offered where they were offering to cover taxes and any other purchase/registration fees. Take a look to be sure.

If it isn’t spelled out, it isn’t covered - or specifically, it’s not being offered to be covered. You’re being offered a manufacturer buy back, not a buy back incident to a lemon law suit. The latter require a ‘scarlet letter’ be affixed to the title in at least some states, where manufacturer buy backs do not require said notification on the vehicle title.

The best answer here is to have the offer be put into specifics in writing, with numbers. Your dealer should be happy to work with you on this.

smurfslayer said:

That’s with a lemon law suit, I didn’t see in the deal offered where they were offering to cover taxes and any other purchase/registration fees. Take a look to be sure.

If it isn’t spelled out, it isn’t covered - or specifically, it’s not being offered to be covered. You’re being offered a manufacturer buy back, not a buy back incident to a lemon law suit. The latter require a ‘scarlet letter’ be affixed to the title in at least some states, where manufacturer buy backs do not require said notification on the vehicle title.

The best answer here is to have the offer be put into specifics in writing, with numbers. Your dealer should be happy to work with you on this.

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The dealership isn't involved at this point,its Corporate. The say they are buying it back "in accordance with lemon law buyback "

Also Ford will not give me an official offer until I get them payment history (seams off to me)

While you wait for them to come back with solid numbers, maybe you could figure out what you believe you should get in the deal?

If you had not run into issues with the truck, how many years do you think you would have owned the truck? How long have you owned previous vehicles? Say that number is 5 years. Now go see what the typical value is for a 5 year old Raptor with similar upgrades.

Say this difference between your Raptor new and the 5 year old Raptor is $20k for example. if you owned your Raptor for 1 year now (or was able to use it for a year), then I'd say your usage was 1/5 of $20k, or $4000. Ford will probably say it's more than that, since the truck depreciated the second you drove it off the lot, but it's fair to allocate that equally over the life of the truck since you intended to keep the truck for 5 years. Anything more than that you're being penalized for something that you were not at fault.


The same goes for taxes and other upfront fees. Using the same numbers of above, you only got 1/5 of the value, so should only pay 1/5, or I should say expect 4/5 of the taxes and fees reimbursed to you.

The only potential issue with this line of thinking might be that you now have an opportunity to purchase a new and possible different model vehicle....which is potentially a benefit to you. Again though, this wasn't your choice, and if you can answer the first question about how long you intended to own the vehicle, I'd say the new vehicle oppurtunity doesn't matter.

I would have kept the truck indefinitely. I actually went back and forth with them to just replace the transmission so I could keep it.

At this point I think I will just cash out and go looking for a replacement.
But I'm waiting to hear back from the lawyers about tax implications and such other bs lol

As a person currently on the final steps of the replacement process, I would advise against complicating the situation with Lawyers. Personally, I have nothing but great things to say about Ford RAV and the customer support teams, however it's the complete opposite with most Ford dealerships and service departments. The buyback or replacement process itself is pretty straight forward. The key is to be cordial and provide the requested documents in a timely manner.

Through my experience and discussions with the RAV team, they must follow your state Lemon Law guidelines. Google "Arizona Lemon Law" and read through the PDF under BBB.org's website. Page 4 explains both options. Option 1 (buyback/repurchase) - Everything is based off your dealership sales document and your receipts for any add-ons. The only thing that you will not get back or be able to calculate is the "reasonable allowance", which in my case was based on x cents per mile. Option 2 (replacement/MSRP to MSRP) is pretty straight forward, but with a caveat. You simply pick out a truck at any dealership, submit the VIN and dealership name to RAV and they do all the work. They will call the dealer to discuss, finalize and schedule the exchange. They will also pay your sales tax and all fees. The only difference you'll have to pay is the added value (if any) between MSRP old to MSRP new, in my case RAV even covered the sales tax difference! If you have a loan, you'll have to reapply either through the Ford dealership or your bank. If the new MSRP is higher, you simply add the difference to your new loan.

The caveat...Dealerships make little no no money on the exchange. In fact, the replacement vehicle also comes out of their allotment and to my understanding Ford Manufacture doesn't count it as a sale, but I could be wrong. In my case, I went from a Platinum to a Raptor and went through many dealerships to find one that would actually do the deal. Most of them quickly shut it down because they could make more money selling it outright. I'm sure going from a Raptor to a Raptor is a lot easier, but know that the dealer has to agree to the exchange. RAV cannot force the transaction because dealerships are privately owned.

Lastly, in addition to both options, I was offered up to $2,500 off on my next Ford purchase, unfortunately the incentive is NOT applicable towards Raptors or specialty vehicles! As others have mentioned, you need to calculate which is your best option. In simple terms, if you paid way under MSRP as in my case, your best option is likely MSRP to MSRP. Otherwise if you paid MSRP+, your best option would be to receive the buyout, including sales tax and then purchase a new Raptor at invoice or near it. There are a ton of dealerships selling 2019 Raptors for 6-8k right off the bat, the trick is to search between Midwest and East Coast.

GL!

Cire said:

As a person currently on the final steps of the replacement process, I would advise against complicating the situation with Lawyers. Personally, I have nothing but great things to say about Ford RAV and the customer support teams, however it's the complete opposite with most Ford dealerships and service departments. The buyback or replacement process itself is pretty straight forward. The key is to be cordial and provide the requested documents in a timely manner.

Through my experience and discussions with the RAV team, they must follow your state Lemon Law guidelines. Google "Arizona Lemon Law" and read through the PDF under BBB.org's website. Page 4 explains both options. Option 1 (buyback/repurchase) - Everything is based off your dealership sales document and your receipts for any add-ons. The only thing that you will not get back or be able to calculate is the "reasonable allowance", which in my case was based on x cents per mile. Option 2 (replacement/MSRP to MSRP) is pretty straight forward, but with a caveat. You simply pick out a truck at any dealership, submit the VIN and dealership name to RAV and they do all the work. They will call the dealer to discuss, finalize and schedule the exchange. They will also pay your sales tax and all fees. The only difference you'll have to pay is the added value (if any) between MSRP old to MSRP new, in my case RAV even covered the sales tax difference! If you have a loan, you'll have to reapply either through the Ford dealership or your bank. If the new MSRP is higher, you simply add the difference to your new loan.

The caveat...Dealerships make little no no money on the exchange. In fact, the replacement vehicle also comes out of their allotment and to my understanding Ford Manufacture doesn't count it as a sale, but I could be wrong. In my case, I went from a Platinum to a Raptor and went through many dealerships to find one that would actually do the deal. Most of them quickly shut it down because they could make more money selling it outright. I'm sure going from a Raptor to a Raptor is a lot easier, but know that the dealer has to agree to the exchange. RAV cannot force the transaction because dealerships are privately owned.

Lastly, in addition to both options, I was offered up to $2,500 off on my next Ford purchase, unfortunately the incentive is NOT applicable towards Raptors or specialty vehicles! As others have mentioned, you need to calculate which is your best option. In simple terms, if you paid way under MSRP as in my case, your best option is likely MSRP to MSRP. Otherwise if you paid MSRP+, your best option would be to receive the buyout, including sales tax and then purchase a new Raptor at invoice or near it. There are a ton of dealerships selling 2019 Raptors for 6-8k right off the bat, the trick is to search between Midwest and East Coast.

GL!

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Would you mind sharing the dealership that replaced your platinum with a raptor? I am in the buyback process as well, but I have been told “no” by every dealership that I have asked to choose option 2.

Thanks

So I finally have a date to turn in the truck.
Wow, this has been a cluster f*** from the start,I'll share some of my experiences with you guys.
Vin tag added for the next guy.
Vin 1FTFW1RG3JFD51837

1. Repairs with countless trips to the dealership with a trans that would slip intermittently and overheat/ smoke the total time in the shop came to 130ish days.

2. Customer care (Ford Corp.) Said they agreed with the tech,myself, service advisor and tech line that the transmission was flawed and should be replaced.
Then the change in willingness to help came about. My wife was talking to the CCR and asked point blank ,"is Ford refusing to honor their warranty? " to that they respond yes you can pay for it out of pocket.

3. Vehicle reacquisition team (Ford corp.)
They drag the processes out by asking for one piece of information at a time and then wait a few days and repeat. Oh and by the way that last round of paperwork is to old now to use now! Start over....

So now that I've been run around and got the shaft, I sign there very onesided offer under distress.

So I'm paying for miles that the dealership put on my truck as well as the ones I did (all of the repair tickets have the same mileage in and out) even though I shouldn't be. I never even got out of the state with the truck.

Also got blocked from fords Facebook when I called them out on this BS. If I was on there saying " f u! Ford" then I could understand but they don't want that bad press on the page so they blocked me.


At the end of it all I'm not really mad the truck turned out to be a dud, but the way I've been treated is total ********.

I'm done with my soap box now.

Sorry for the not so thought out post and poor grammar guys ,still a little upset about the whole situation.