Car Play didn't start

New raptor owner here. Started the truck remotely with the app and it ran for a few minutes. When I got in and started it for real I then plugged in my phone. Car Play didn't start and I couldn't figure out how to force it to run. Tried unplugging the phone and back in several times and still no car play. When I reached my destination I turned the car off and back on and plugged the phone in and it started up. This happen to anyone else? Is there a menu item I need to press to get car play to start if it doesn't automatically?

was your phone unlocked? If you have the USB security feature on your phone enabled, it wont connect until your phone is unlocked.

I’m having issues with 20. I have to factory reset the system to get it to connect if I unplug the phone while the truck is off.

I had it happen once since I got the car in June - just as you described. Happened 2 weeks ago. I didn't remote start it, so it isn't related to that. The phone might have been locked the first time I plugged it in (can't confirm), but it definitely was unlocked on the retries - no luck. Powering off, waiting for the screen to turn off and restarting didn't allow it to connect either. Only when it sat off at my destination for a couple hours did it reconnect after I started it up. Hope it isn't a "feature" of a new Synch release.

Phone was unlocked when I connected it. Really hope this isn't an issue we have to wait a year to get fixed.

yeah, me too. ’17 here, was wazing somewhere and stopped for gas, did not unhook the phone. started the truck, no waze, no phone disconnect/connect success, had to go by the phone until the next stop. you have to connect once the truck is started apparently(?) I think there’s also a star alignment component for CarPlay to work successfully too.

It happens randomly in my 19 and there is no rhyme or reason why.

Same.

Same here on my 2020

Whenever this happens on my '18 rebooting my phone has always fixed this issue.