I am not one to ever bash a company but after my experience this is absolutely necessary. Do not I repeat do not purchase anything from VooDoo Fabrications if you want quality or any type of customer service. Chad is horrible to deal with first and foremost. You will not receive any instructions with your rack. Yes, it is mostly self explanatory but if you have any questions don't expect much from Chad other than short degrading responses through email. There is a reason he doesn't offer a phone number on his website. Fitment wasn't as stated even though I emailed him prior to purchase. The rack doesn't fit properly with my MX4 cover and he keeps blaming me with no help. I assure you everything is installed properly but there just isn't enough clearance for my cover to close properly. Worst of all my rack started rusting after 3 weeks of install. Horrible product! Chad says it needs touched up over time. What?! Powder coat needs touched up after 3 weeks. Dude has horrible products and even worse customer service. He is not willing to work with you to make things right which is shocking as a small business owner with so many other options out there. Spend your money elsewhere. Raptor owners contact me if you have any questions.
If our customer service is so horrible, why do I have THIRTY SEVEN emails back and forth with this customer? We responded day and night, weekdays and weekends.
The installation of the product in question is super simple, I have no explanation as to why he had so much trouble with it, but I tried like hell to help him. We have at least a hundred F-150 owners with the same exact setup and no issues.
http://www.kbvoodoo.com/shop/f150-hi-rise-crossbars-for-use-with-tonneau-covers
The powder coat was damaged during his installation attempts, so it should be touched up. We even refunded part of his money, even though we were not obligated to (there is absolutely nothing wrong with the product).
The reason I took our phone number off the website is because I'm a one man show, and the phone rings off the hook with sales calls all day, and most of the time I don't have time to talk. That said, we are the most responsive company you will ever deal with. We respond to emails usually within 30 minutes, sometimes instantly if I am at the desk.
Raptor owners contact me if you would like further detail.
