2019 Raptor Intel

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cookiehumper

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Nice! I was hoping to see someone with magnetic and blue Recaros... guess I'm the only guy crazy enough to do it
Yeah I didn’t think it would match and was very happy to find out the standard leather has gray accents to match the Magnetic
 

FORDnVWPro

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I have no problem waiting. 5 months, build was delayed 3 times.... no big deal. My problem is the truck was sitting in the rail yard and they lost track of it. It was passed on to another carrier and they didn't realize they had the contract so it would have sat there forever with no updates. Even that's ok to a point since nobody has a Raptor emergency but my dealer is 2+ hrs away and closes early so I need to juggle my work schedule based on dates I'm given. The day it was due I rescheduled my day to be there before the dealer closed. Truck didn't show and there were no updates. Dealer told me it should be here tomorrow or over the weekend so I changed my weekend plans so I could be available to pick it up. Truck never showed and again no updates. For a week we contacted the zone rep and never got a response beyond I'll find out what's going on and let you know first thing in the morning. This went on for a week.

The wait is not the problem it's the ****** customer service and the reality that my truck literally fell through the cracks with no accountability or checks/balances in place to catch it. Fix should have been 1 phone call with an update within 1-2 days of first call but my dealer got no response. Finallly went Hulk on my dealer and boom I got results.

Moral of the story... sometimes you gotta be the crazy girlfriend. LOL!
Justified!!!!
 

sean1968

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I have the mother of all updates about my MIA Raptor. As some of you may recall my truck landed at a railyard 12/31 and sat there missing its delivery date by a week. It was basically lost, nobody had info and the delivery date would not update on Fords site. The zone rep was not responsive so I lit a fire under the butt of my dealer and suggested going to the zone manager if the zone rep is not responsive. I also sent an email to the national director of customer relations and Edsel Ford.

That day I got a call from my dealer telling me the zone rep responded and the truck was classed as red priority so it would be rushed. Thought it was just a coincidence because I never got a response to my email.

This morning I got a email from Ford’s Director of North American Marketing, Sales and Service. Apologizing and saying he made sure the truck is picked up and will be watching it to make sure it’s delivered tomorrow. My original email made it to Edsel Ford II and he forwarded to this guy directly to have the issue handled. Seems I went all the way to the muddafukin top and got results. Ha!



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Candyman

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Hi everyone! I'm new here. First time american car buyer.

DDPT here is my info:

A : 11/27
B : Sched
C : 1/17
D : 2/11
E : SCAB
F : No
G : N/A
H : Candyman
I : 802A,tech,spray bedliner
 

cookiehumper

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First impressions?

Congratulations
Absolutely love it! Rides great looks great. It’s big my last car was a Jeep Unlimited so this is bigger and way faster. I’m pissed I have to work today and can’t drive it

D1E2CD4D-A4D7-4557-BF31-A7B798C63E6A.jpeg
 
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