Ford took care of me in the end and I ended up with full cash back plus a few K extra - ended up with a 2023 Code Orange 37 package, which I absolutely love….Blue Antimatter is pretty too…..almost 10K miles and only small issues - had a computer module not taking the update - fortunately they...
In the end Ford did make it right….was frustrating as hell because the limited communications for several weeks….but once it got to the buyback team they were amazing and offered a very fair deal to buy my truck back and thanks to some folks on here I am now driving a 2023 Raptor 37 - Code...
Cool - thanks for your feedback - not asking you to believe anything I am saying…..it hasn’t been hassle free - it’s been less than that……just telling the story - I have a 91K that isn’t driveable and get at best, a weekly canned email with zero information. It’s been frustrating…..
That’s the question - my 3rd F150 in 3 years - 2021 Platinum powerboost / 2022 Platinum powerboost / 2023 Raptor 37 package - I’ve been a Toyota guy for years but tech in the F150s blow Toyota away…..this latest issue with the gateway module has left a sour taste for sure…..customer service...
Haven’t spoke to the buyback specialist (RAV) specialists yet….expect to hear from them tomorrow. Did they cut you a check or was it done at the dealer where the truck is sitting?
Agree - my preferred outcome was get my truck back and fixed…..it amazes me they are willing to buy it back over a failed part…..probably a part that doesn’t fail often so they weigh the risk reward - they sell 10K units and have one failed - they are still doing ok……just sucked it was me that...
Latest update - no ETA on part. Ford iniitiated the buyback process and my case has been sent over to the reacquisition vehicle (RAV) team….waiting to hear from them and what options they will propose…..I guess that part, the gateway module is just not available…..
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