Bad Problem - Great Resolution

Disclaimer: Links on this page pointing to Amazon, eBay and other sites may include affiliate code. If you click them and make a purchase, we may earn a small commission.

Lucky14

Full Access Member
Joined
Oct 3, 2010
Posts
199
Reaction score
4
Location
Poway, CA
Early last week, I noticed what looked like a paint bubble on my hood. It was dead center near the windshield. As it got hotter out here, the bubble expanded. I confirmed it was a bubble by pressing on it. Visions of wreaked paint - totally sucked...

So late on Thursday I took the truck over to my dealer, Perry Ford in Poway, CA. They took some pictures and got on the issue immediately. First thing Friday morning they called and said that Ford had approved all repairs. They then pointed me toward their recommended body shop, Marck Motors in El Cajon. The service at Perry was fantastic. Zero grief. Very fast response. They repeatedly underscored that I had purchased a new truck and they would not rest until it was "better than new".

So Monday morning I took the truck to Marck Motors. As soon as I pulled up, they wrapped the interior in plastic and gave me a ride home. They called later that day and explained what they found. There was a defect in the fiberglass on the hood and this was causing the bubble. They even snapped some pictures and sent them to me. They also inspected the entire hood and the rest of the truck to see if there were any other suspect areas. They sanded the area, repaired the fiberglass, blended the paint and clear coated the entire hood.

I picked up the truck this afternoon. The paint is flawless - perhaps better than new. The color match is perfect. There is no indication that there was any work done at all. They washed the truck to make sure I could see that there were no scratches, etc. from the repairs.

This is a pretty unique experience for me. I rarely find myself saying much nice about a dealer or repair shop. But in both cases, these folks treated my truck like their own. The work was done quickly but carefully. And it seriously looks as good if not better than it did on Monday morning.

If you are looking to do business with a dealer or shop, I would highly recommend both places.
 

IRONMAN

Well-Known Member
Joined
Jun 21, 2010
Posts
9,043
Reaction score
2,398
Location
MICHIGAN
Great to hear that everything was taken care of with pride in there work.
Most places now a days it's just production.
Great story and I'm sure it's nice to have your baby back home..
 
OP
OP
Lucky14

Lucky14

Full Access Member
Joined
Oct 3, 2010
Posts
199
Reaction score
4
Location
Poway, CA
Yea, I was sweating it all week. Here is a snapshot...
 

Attachments

  • Re-painted hood - Reduced.jpg
    Re-painted hood - Reduced.jpg
    80.7 KB · Views: 129

Mayhem

Full Access Member
Joined
Oct 16, 2010
Posts
190
Reaction score
40
Location
Vancouver, BC
wanna send ur painter out my way? :p
I've had my front passenger side fender repainted 3 times... going in for a 4th.

terrible service... taking forever.. and making things worse.


glad to hear you were more fortunate! hopefully my luck will take a turn for the better soon so i can stick to enjoyin my truck.
 
OP
OP
Lucky14

Lucky14

Full Access Member
Joined
Oct 3, 2010
Posts
199
Reaction score
4
Location
Poway, CA
Yea I was lucky. The fiberglass is good for keeping dents away but is hard for the painters to get right.
 

nodak

Full Access Member
Joined
Oct 3, 2010
Posts
164
Reaction score
4
Location
san diego
do you live in poway? i moved to carlsbad in september but i work in poway and drive by perry ford everyday. i talked to them a little bit about a white raptor they had on the lot a while ago but decided to go with a dealer back home.
 
OP
OP
Lucky14

Lucky14

Full Access Member
Joined
Oct 3, 2010
Posts
199
Reaction score
4
Location
Poway, CA
do you live in poway? i moved to carlsbad in september but i work in poway and drive by perry ford everyday. i talked to them a little bit about a white raptor they had on the lot a while ago but decided to go with a dealer back home.

Yup. I live up near the corner of Espola and Poway Rd. Perry is where I purchased my truck. That white one was the one I had on hold. But the loaded orange truck showed up and I could not refuse.

Perry has been really great to work with. I always try to buy locally and in this case it's been a very good experience all around.
 

nodak

Full Access Member
Joined
Oct 3, 2010
Posts
164
Reaction score
4
Location
san diego
Yup. I live up near the corner of Espola and Poway Rd. Perry is where I purchased my truck. That white one was the one I had on hold. But the loaded orange truck showed up and I could not refuse.

Perry has been really great to work with. I always try to buy locally and in this case it's been a very good experience all around.

nice. i work at RDO equipment by scripps pkwy and community. they seemed like good guys wen i talked to them. i had Ken Grody ford in carlsbad price out my trade in and give my some numbers on a raptor, they were marking them up 10k, saying that you cant order a raptor and all dealerships were marking them up to which i told them was ******** so i said screw them and talked to the guys at perry and they were under msrp on ther price. i was really thinking about getting that white one but just decided to order a 2011 back home. i will definitely keep perry in mind wen it comes to maintenance on my raptor.
 
Top