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GEN 1 (2010-2014) Ford SVT Raptor Forums
Ford SVT Raptor General Discussions [GEN 1]
Unbelievably Frustrated with my Dealer
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<blockquote data-quote="Jordan@Apollo-Optics" data-source="post: 757632" data-attributes="member: 9648"><p>This morning I showed up and my advisor was surprised. Showed her the rear window not working and the rear door. I mentioned all the stuff about dirtiness and lazy workmanship and she said she would take care of it. She also comped me a rental car (sweet Kia Soul). </p><p></p><p>I received a call around 10am saying they were working on the rear window and they were fixing the door. They had diagnosed the problem to be something with the switch getting power back to the rear window. This doesn't make sense to me as I saw the lights dim when I hit the switch last night. But at the same time, the window started to intermittently work when I arrived at the dealer (go figure). They have replaced the switch and the entire wiring harness for the rear window. It also was explained that the rear window motor assembly was replaced and I was able to keep the rear glass. </p><p></p><p>She is also comping me a full interior detail. Not necessary but appreciated and we'll see how it turns out. She was embarrassed about the situation and promised it would be taken care of. I pick the truck up at 5pm today so we'll see how it looks and see if it can make it longer than 4 hours this time lol</p></blockquote><p></p>
[QUOTE="Jordan@Apollo-Optics, post: 757632, member: 9648"] This morning I showed up and my advisor was surprised. Showed her the rear window not working and the rear door. I mentioned all the stuff about dirtiness and lazy workmanship and she said she would take care of it. She also comped me a rental car (sweet Kia Soul). I received a call around 10am saying they were working on the rear window and they were fixing the door. They had diagnosed the problem to be something with the switch getting power back to the rear window. This doesn't make sense to me as I saw the lights dim when I hit the switch last night. But at the same time, the window started to intermittently work when I arrived at the dealer (go figure). They have replaced the switch and the entire wiring harness for the rear window. It also was explained that the rear window motor assembly was replaced and I was able to keep the rear glass. She is also comping me a full interior detail. Not necessary but appreciated and we'll see how it turns out. She was embarrassed about the situation and promised it would be taken care of. I pick the truck up at 5pm today so we'll see how it looks and see if it can make it longer than 4 hours this time lol [/QUOTE]
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GEN 1 (2010-2014) Ford SVT Raptor Forums
Ford SVT Raptor General Discussions [GEN 1]
Unbelievably Frustrated with my Dealer
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