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<blockquote data-quote="m3dragon" data-source="post: 854324" data-attributes="member: 9079"><p>Before I post the resolution, I want to make sure everyone is clear that business do have mistakes and no business is perfect. Frankly if a business is perfect I wonder what are they hiding but that is me. </p><p></p><p>The mark of a great business is not whether they have mistakes but how they rectify these mistakes. In this case I called Stainless Works and reached the tech I had been working with and also spoke to George who posted on this thread. He had seen this thread and agreed it was upside down and no clue how. Without any issues he asked for my address and overnight a new header so I can finish the install.</p><p></p><p>Whether you had a bad experience in the past with SW over the bolt issue, in my situation they saw the issue I had and made the proper steps to correct the issue. This to me is a sign of a great company as they admit the fault, resolve the issue and we all move on. So to SW thank you for the prompt fix and I will be a returning customer as my needs arise.</p></blockquote><p></p>
[QUOTE="m3dragon, post: 854324, member: 9079"] Before I post the resolution, I want to make sure everyone is clear that business do have mistakes and no business is perfect. Frankly if a business is perfect I wonder what are they hiding but that is me. The mark of a great business is not whether they have mistakes but how they rectify these mistakes. In this case I called Stainless Works and reached the tech I had been working with and also spoke to George who posted on this thread. He had seen this thread and agreed it was upside down and no clue how. Without any issues he asked for my address and overnight a new header so I can finish the install. Whether you had a bad experience in the past with SW over the bolt issue, in my situation they saw the issue I had and made the proper steps to correct the issue. This to me is a sign of a great company as they admit the fault, resolve the issue and we all move on. So to SW thank you for the prompt fix and I will be a returning customer as my needs arise. [/QUOTE]
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