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GEN 1 (2010-2014) Ford SVT Raptor Forums
Ford Raptor Engine Discussion and Performance Mods
Shawn Ellis SSI Tune Review
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<blockquote data-quote="gwpfan" data-source="post: 895464" data-attributes="member: 14481"><p>I gave Shawn plenty of chances, well over a dozen and the benefit of the doubt, it was a year and a half ordeal. Even at the beginning he had me mixed up with someone else that lived in the same city as me and claimed I stole from him. We got that straightened out, he made an incorrect assumption I was the other guy. The biggest thing is don't lie to me - "no one else is having this problem" yet when I talk to others I find out they were as well. Shawn even asked me to keep it quiet while he worked it out, which I did until I decided enough was enough - again a year and a half.</p><p></p><p>There are/were two blow off valve types, one electric and one mechanical. I was told my blow off valve was not the issue. I sent at least a half dozen logs, told rear end was wrong, strategy code was wrong, etc when I had proof I sent him the correct info all along. Ended up having to take pictures to help prove it to him. Took it to Ford twice to be checked out based on his suggestions. They didn't find anything either time. I changed plugs, re-gapped numerous times and more.</p><p>When I signed up he had free tunes for life (same truck and if your strategy code was updated he would update at no additional charge). When I took my truck in the last time on his suggestion Ford updated the strategy code. When I called Shawn to get an updated file, "Sorry man that free tunes for life was a bad business decision. For $150 I will update all 3 of your tunes." "But you never fixed my original issue." "I know but this tune will fix it and $150 is a deal." "But again you never fixed the original problem, why would I pay again when I've been told the same numerous times in the past and it still hasn't been solved?" "Sorry man it was just a bad business decision that I am no longer supporting."</p><p>I can understand a business decision, but to know that I still had the problem and I paid for a number of past updates that never fixed the issue and yet ask for more $, I was done.</p><p></p><p>I will say the truck was very fun to drive when tuned and again I am glad your experience was good. The other thing is Shawn doesn't like email, he likes a phone call. This kind of sucks because that was part of the confusion, he wanted my code over the phone, which I gave him along with rear end and then also sent him an email on it yet it still got messed up. Pretty hard to disprove an email and that's what I had to go back to prove to him I gave him the correct info.</p></blockquote><p></p>
[QUOTE="gwpfan, post: 895464, member: 14481"] I gave Shawn plenty of chances, well over a dozen and the benefit of the doubt, it was a year and a half ordeal. Even at the beginning he had me mixed up with someone else that lived in the same city as me and claimed I stole from him. We got that straightened out, he made an incorrect assumption I was the other guy. The biggest thing is don't lie to me - "no one else is having this problem" yet when I talk to others I find out they were as well. Shawn even asked me to keep it quiet while he worked it out, which I did until I decided enough was enough - again a year and a half. There are/were two blow off valve types, one electric and one mechanical. I was told my blow off valve was not the issue. I sent at least a half dozen logs, told rear end was wrong, strategy code was wrong, etc when I had proof I sent him the correct info all along. Ended up having to take pictures to help prove it to him. Took it to Ford twice to be checked out based on his suggestions. They didn't find anything either time. I changed plugs, re-gapped numerous times and more. When I signed up he had free tunes for life (same truck and if your strategy code was updated he would update at no additional charge). When I took my truck in the last time on his suggestion Ford updated the strategy code. When I called Shawn to get an updated file, "Sorry man that free tunes for life was a bad business decision. For $150 I will update all 3 of your tunes." "But you never fixed my original issue." "I know but this tune will fix it and $150 is a deal." "But again you never fixed the original problem, why would I pay again when I've been told the same numerous times in the past and it still hasn't been solved?" "Sorry man it was just a bad business decision that I am no longer supporting." I can understand a business decision, but to know that I still had the problem and I paid for a number of past updates that never fixed the issue and yet ask for more $, I was done. I will say the truck was very fun to drive when tuned and again I am glad your experience was good. The other thing is Shawn doesn't like email, he likes a phone call. This kind of sucks because that was part of the confusion, he wanted my code over the phone, which I gave him along with rear end and then also sent him an email on it yet it still got messed up. Pretty hard to disprove an email and that's what I had to go back to prove to him I gave him the correct info. [/QUOTE]
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GEN 1 (2010-2014) Ford SVT Raptor Forums
Ford Raptor Engine Discussion and Performance Mods
Shawn Ellis SSI Tune Review
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