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<blockquote data-quote="BIRDMAN" data-source="post: 909115" data-attributes="member: 18"><p>I would like to echo what [MENTION=63]KaiserM715[/MENTION] said. Our approval process for feedback threads are in the best interest of everyone involved. Do not confuse the process for a form of censorship. Mainly, we place feedback threads into approval since many times negative feedback threads are drafted with emotion rather than facts. We aim to involve both parties, make sure the complaint is clearly written, and avoid the posting of personal information, inflammatory statements, etc.</p><p></p><p>In my opinion (if you want it), the only aspect of your story than can be construed as negative is if it truly did take 2 months to resolve the issue with little or no communication initiated by Rogue Racing. That stinks, and I would be frustrated as well. Grounds for a full on facialization on every form of social media you can get your hands on? Maybe not.</p><p></p><p>UPS is ultimately to blame for jacking up your bumper. You may also bear some blame for not properly inspecting the package before signing for it. In either case, it sounds like it was a learning experience. It sounds like there were a series of unfortunate events that lead to your disappointment. In my eyes, Rogue's responsibility was only to initiate or assist in initiating a claim with UPS, and communicating with you to the best of their ability. Beyond that, I don't think it's reasonable to expect that they will replace or repair your bumper at a reduced cost. It would have been nice of them, sure. But by no means their responsibility. We assume it left their dock in perfect condition on its way to you, and with that, it was no longer their problem to be honest.</p><p></p><p>What I would have done is let the UPS claim run its course, and then realized at a certain point that I got dealt a ****** hand. Rather than blaming everyone else around me, I would have dusted myself off and contacted a local powder coater. I'd bet that for no more than $300 you could have had a flawless finish restored. Or better yet, take it to Line-X and have those guys fire up the spray gun for $150. Good luck.</p></blockquote><p></p>
[QUOTE="BIRDMAN, post: 909115, member: 18"] I would like to echo what [MENTION=63]KaiserM715[/MENTION] said. Our approval process for feedback threads are in the best interest of everyone involved. Do not confuse the process for a form of censorship. Mainly, we place feedback threads into approval since many times negative feedback threads are drafted with emotion rather than facts. We aim to involve both parties, make sure the complaint is clearly written, and avoid the posting of personal information, inflammatory statements, etc. In my opinion (if you want it), the only aspect of your story than can be construed as negative is if it truly did take 2 months to resolve the issue with little or no communication initiated by Rogue Racing. That stinks, and I would be frustrated as well. Grounds for a full on facialization on every form of social media you can get your hands on? Maybe not. UPS is ultimately to blame for jacking up your bumper. You may also bear some blame for not properly inspecting the package before signing for it. In either case, it sounds like it was a learning experience. It sounds like there were a series of unfortunate events that lead to your disappointment. In my eyes, Rogue's responsibility was only to initiate or assist in initiating a claim with UPS, and communicating with you to the best of their ability. Beyond that, I don't think it's reasonable to expect that they will replace or repair your bumper at a reduced cost. It would have been nice of them, sure. But by no means their responsibility. We assume it left their dock in perfect condition on its way to you, and with that, it was no longer their problem to be honest. What I would have done is let the UPS claim run its course, and then realized at a certain point that I got dealt a ****** hand. Rather than blaming everyone else around me, I would have dusted myself off and contacted a local powder coater. I'd bet that for no more than $300 you could have had a flawless finish restored. Or better yet, take it to Line-X and have those guys fire up the spray gun for $150. Good luck. [/QUOTE]
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