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Rigid Industries
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<blockquote data-quote="elindley01" data-source="post: 939261" data-attributes="member: 18427"><p>Hey Rookie, I really appreciate you reading my post and understanding my frustration. I agree with you that most manufacturers don't offer transferable lifetime warranties, but many of the industry leaders do and that is part of the reason they are so well respected (Craftsman tools, LL Bean, Camelbak, Zippo, Carl Zeiss Optics, Leupold Scopes, Cutco knives, etc...). </p><p></p><p>From what I've been told by other forum members that have been in this community much longer than me, Rigid Industries developed their reputation partly because of their no-fuss Lifetime Warranty. This allowed them to charge a premium for their product and become very well respected in the industry. </p><p></p><p>Then the typical commercial scenario played out: Penske purchased the company and they became very regimented, forgoing what got them there and began requiring specific documentation to honor their warranty that they didn't previously. This is my concern... The company developed an almost cult following because of their high quality product and exceptional warranty/customer service. They drove the company's value up and sold it off. Then the big business came in and is cutting us off at the knees.</p><p></p><p>As with most exclusions in lifetime warranties, it's not about validating it's a legitimately produced Rigid item (that should be extremely simple for the manufacturer to do), it's about giving them a way out while still giving the illusion of a lifetime warranty.</p></blockquote><p></p>
[QUOTE="elindley01, post: 939261, member: 18427"] Hey Rookie, I really appreciate you reading my post and understanding my frustration. I agree with you that most manufacturers don't offer transferable lifetime warranties, but many of the industry leaders do and that is part of the reason they are so well respected (Craftsman tools, LL Bean, Camelbak, Zippo, Carl Zeiss Optics, Leupold Scopes, Cutco knives, etc...). From what I've been told by other forum members that have been in this community much longer than me, Rigid Industries developed their reputation partly because of their no-fuss Lifetime Warranty. This allowed them to charge a premium for their product and become very well respected in the industry. Then the typical commercial scenario played out: Penske purchased the company and they became very regimented, forgoing what got them there and began requiring specific documentation to honor their warranty that they didn't previously. This is my concern... The company developed an almost cult following because of their high quality product and exceptional warranty/customer service. They drove the company's value up and sold it off. Then the big business came in and is cutting us off at the knees. As with most exclusions in lifetime warranties, it's not about validating it's a legitimately produced Rigid item (that should be extremely simple for the manufacturer to do), it's about giving them a way out while still giving the illusion of a lifetime warranty. [/QUOTE]
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