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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Oct build movement?
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<blockquote data-quote="Delmer" data-source="post: 1086208" data-attributes="member: 21490"><p>It's not shocking that Ford found an issue and spent months trying to get it worked out - that's fine. The problem is they violated the business rule of "keep all relevant stakeholders informed". I don't believe there'd be but a fraction of the frustration if Ford would've managed expectations by providing detailed information - or allowing their dealers access to that information - to say "this is what we're doing to your truck and we expect it to take X amount of time - sorry for the delay." The lack of common courtesy towards the customer is what makes me angry - but now I'm happy that my truck's ETA is between the 17th & 23d. <img src="/styles/default/xenforo/smilies/biggrin.gif" class="smilie" loading="lazy" alt=":biggrin:" title="Biggrin :biggrin:" data-shortname=":biggrin:" /></p></blockquote><p></p>
[QUOTE="Delmer, post: 1086208, member: 21490"] It's not shocking that Ford found an issue and spent months trying to get it worked out - that's fine. The problem is they violated the business rule of "keep all relevant stakeholders informed". I don't believe there'd be but a fraction of the frustration if Ford would've managed expectations by providing detailed information - or allowing their dealers access to that information - to say "this is what we're doing to your truck and we expect it to take X amount of time - sorry for the delay." The lack of common courtesy towards the customer is what makes me angry - but now I'm happy that my truck's ETA is between the 17th & 23d. :biggrin: [/QUOTE]
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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Oct build movement?
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